Claims Resolution Specialist

3 weeks ago


North Lakes, Queensland, Australia Auto & General Full time
Claims Consultant

At Auto & General, we're seeking a skilled Claims Consultant to deliver exceptional claims service, ensuring our customers receive the best possible outcome. As a key member of our team, you'll be responsible for determining policy coverage, investigating claims, evaluating evidence, and negotiating settlements.

Key Responsibilities:
  • Determine policy coverage and investigate claims to ensure accurate and timely resolution
  • Evaluate evidence and negotiate settlements with customers and third-party providers
  • Develop and maintain strong relationships with customers, agents, and other stakeholders
  • Stay up-to-date with industry developments, regulatory changes, and best practices in claims handling
  • Collaborate with internal teams to resolve complex claims and improve overall service delivery
Requirements:
  • No prior insurance experience required, but a keen eye for detail and strong analytical skills are essential
  • Excellent negotiation and communication skills, with the ability to effectively manage conflict
  • Strong time management capabilities and ability to work independently
  • Previous experience in debt collection, paralegal, or insurance claims will be highly regarded

We're looking for a motivated and self-driven individual who can thrive in a fast-paced environment. If you're passionate about delivering exceptional customer service and have a keen interest in claims handling, we'd love to hear from you.



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