Claims Specialist

1 week ago


North Lakes, Queensland, Australia Open Full time
Job Title: Claims Specialist

At Open, we're on a mission to revolutionize the insurance industry with our cutting-edge technology and customer-centric approach. As a Claims Specialist, you'll play a vital role in delivering exceptional customer experiences and ensuring seamless claims processing.

Key Responsibilities:
  • Advocate for customers throughout the claims process, providing clear updates and ensuring their needs are met.
  • Manage claims from initiation to resolution, working closely with customers, suppliers, and internal stakeholders.
  • Communicate effectively with customers via phone and email, addressing their concerns and resolving issues promptly.
  • Assess coverage and make determinations on Car or Home claims, ensuring accurate and fair outcomes.
  • Collaborate with suppliers to maintain strong relationships and achieve the best possible outcomes for customers.
  • Adhere to high standards of compliance and ethical decision-making, upholding Open's values and reputation.
What We Offer:
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development, with an annual professional development allowance.
  • A dynamic and inclusive work environment, with regular social events and team lunches.
  • The chance to work with a high-performing team that strives to achieve brilliant things every day.
Why Open?

We're a certified B Corporation, committed to using business as a force for good. Our team is passionate about solving problems and revolutionizing the insurance industry. If you're intellectually curious, courageous, innovative, and passionate about making a difference, we'd love to hear from you.


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