Claims Resolution Specialist

3 days ago


North Lakes, Queensland, Australia Auto & General Full time
Claims Consultant

We are seeking a skilled Claims Consultant to join our team at Auto & General. As a Claims Consultant, you will be responsible for delivering exceptional claims service, determining proper policy coverage, and investigating, evaluating, and negotiating assigned cases.

Key Responsibilities:
  • Claims Service Delivery: Provide superior claims service to our customers, ensuring timely and effective resolution of claims.
  • Policy Coverage Determination: Determine the proper policy coverage for assigned cases, taking into account relevant policy terms and conditions.
  • Claims Investigation and Evaluation: Investigate and evaluate claims to determine their validity and extent of coverage.
  • Claims Negotiation: Negotiate with claimants and other stakeholders to resolve claims in a fair and timely manner.
  • Effective Communication: Communicate effectively with claimants, colleagues, and other stakeholders to ensure seamless claims processing.
Requirements:
  • No Insurance Experience Required: We welcome applicants with no prior insurance experience, as we provide comprehensive training and support.
  • Sharp Eye for Detail: You should have a keen eye for detail and be able to identify and resolve complex claims issues.
  • Strong Negotiation and Communication Skills: You should be able to negotiate effectively with claimants and other stakeholders, and communicate clearly and concisely.
  • Ability to Work Confidently with Conflict: You should be able to deal effectively and confidently with conflict and difficult situations.
  • Effective Time Management: You should be able to manage your time effectively to meet deadlines and deliver results.
  • Confidence in Decision Making: You should be able to make sound decisions and take ownership of your work.
  • Self-Motivated and Able to Work Unsupervised: You should be self-motivated and able to work independently with minimal supervision.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional claims service, we encourage you to apply for this exciting opportunity.



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