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Claims Specialist

2 months ago


North Lakes, Queensland, Australia Open Full time
Claims Specialist Role

We are seeking a skilled Claims Specialist to join our team at Open, a leading insurance company. As a Claims Specialist, you will be responsible for managing customer claims, providing exceptional customer service, and ensuring timely and fair resolution of claims.

Key Responsibilities:
  • Manage customer claims from inception to resolution, ensuring timely and fair outcomes.
  • Communicate with customers via phone and email, providing clear and concise updates on the status of their claims.
  • Assess coverage and make determinations on Car or Home claims, ensuring accurate and fair outcomes.
  • Work closely with customers to understand their needs and provide solutions that meet their expectations.
  • Collaborate with internal stakeholders to ensure seamless claim processing and resolution.
Requirements:
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
  • Excellent problem-solving skills, with the ability to analyze complex claims and provide creative solutions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong attention to detail, with the ability to accurately assess coverage and make determinations on claims.
What We Offer:
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development, with a focus on customer service and claims management.
  • A dynamic and supportive work environment, with a team of experienced professionals.

We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.