Customer Service Representative

3 weeks ago

Newcastle, New South Wales, Australia Nib Health Funds Full time
About the Role

We are seeking a highly skilled and motivated Customer Care Consultant to join our Member Services team. As a key member of our team, you will be responsible for providing exceptional customer service to our members, promoting our health insurance products and services, and driving first call resolution to queries.

Key Responsibilities:

  • Provide excellent customer service to our members over the phone, ensuring a positive experience and resolving queries in a timely manner.
  • Promote our health insurance products and services, highlighting the benefits and features to our members.
  • Work collaboratively with our team to achieve set Key Performance Indicators (KPIs) and drive business growth.
  • Develop and maintain a deep understanding of our health insurance products and services, ensuring accurate and up-to-date information is provided to our members.
  • Participate in ongoing training and development to enhance skills and knowledge, ensuring continuous improvement in customer service and product knowledge.

About Us

nib Group is a leading health insurance provider, committed to creating a supportive working environment where our people can thrive. We value diversity, equity, and inclusion, and actively encourage applications from Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ individuals, and culturally diverse community members.

We offer a range of benefits, including a working from home allowance, hybrid working options, and access to our nib Well Program and corporate fitness discounts. We also provide opportunities for professional development and career growth, as well as a supportive and inclusive work environment.

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