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Customer Service and Financial Administrator

2 months ago

Hindmarsh, Australia AnglicareSA Full time
About the Role

We are seeking an experienced administration professional to join our team as a Customer Service and Financial Administrator. As a key member of our Business Hub Team, you will play a critical role in ensuring the accurate management of NDIS customer financial and administrative records.

Key Responsibilities
  • Complete customer billing as required, ensuring accuracy and adherence to internal processes.
  • Review NDIS customers' plans and initiate actions to secure funding and ensure funds are available for customers to utilize.
  • Provide partnership with the finance team to ensure accurate billing and statement recovery processes are met.
  • Generate regular, accurate, and relevant reports, and maintain documentation, data, and statistics using our program service systems.
  • Coordinate with customers, managers, and stakeholders to secure funds to purchase supports required and invoice accordingly to the relevant teams.
Requirements
  • Certificate IV in Business Administration or equivalent.
  • Minimum 12 months experience in a similar role is essential.
  • Knowledge around billing and finance specifically NDIS service bookings and billing is desirable.
  • High-level computer skills, including use of Microsoft Office and navigation and use of customer database systems, such as Salesforce Lumary, is desirable.
  • Analytical and problem-solving skills, including the ability to interpret, analyze data, and identify errors, as well as system and operations improvements.
  • Ability to manage workloads and prioritize tasks accordingly, while contributing to the teamwork culture.
  • NDIS Worker clearance, Working with Children Check, and National Police clearance or willingness to obtain.
About AnglicareSA

As one of SA's largest social services providers, AnglicareSA makes a positive difference to the lives of more than 50,000 people each year. Our 2000 employees and 300+ volunteers support individuals, families, and communities, responding to their immediate needs and working with them to build capacity to restore and maintain dignity and control in their lives. Our services are broad, supporting people at every stage of life.

We believe in social justice, the equal worth of each citizen, equality of opportunity, and the importance of strong communities. Together, we change lives.