Customer Data and Billing Officer

7 months ago

Hindmarsh, Australia AnglicareSA Full time

Full-time permanent position in an industry leading not-for-profit organisation
- Flexible working and hybrid options + salary packaging benefits
- Utilise your strong customer service and administration skills to ensure NDIS customer financial and administrative records are accurately managed
- Based at our Head Office in Hindmarsh

**What we offer**:

- Flexible working options - tell us what you need for that work-life balance*
- Access to our fantastic salary packaging options - increase your take home pay by decreasing the amount of tax you pay with $15,899 tax free each year
- Meal Entertainment and Holiday Accommodation Card provides you with an additional $2,650 tax free per year
- Paid parental leave, including superannuation paid on parental leave
- Paid study leave, and financial education assistance up to $6,000
- Genuine career development opportunities across the organisation
- Discounted motor vehicles and gym memberships
- BUPA and Medibank health cover discounts
- Access to our Employee Assistance Program for you, and your family
- A diverse and supportive team culture who have a focus on improving lives by working collaboratively

**Who are we looking for?**:
An experienced administration professional who can work in a fast-paced office environment focusing on variety of financial clerical duties related to customers and billing. Reporting to the Business Hub Team Leader, you will review NDIS customers plan and liaise with plan managers, NDIA and carers to secure funding for customer supports alongside complete billing as required. We are looking for a tech-savvy professional adept at navigating and maintaining a broad range of internal and external platforms to facilitate seamless and efficient service delivery.

**What can you expect to be doing?**:

- Complete customer billing as required, and ensure appropriate measures and checks are completed within the customer data base system to allow accuracy.
- Review NDIS customers' plan and initiate actions to secure funding and ensure funds are available for customers to utilise.
- Provide partnership with the finance team to make sure accurate billing and statement recovery processes are met.
- Generate regular, accurate and relevant reports, and maintain documentation, data and statistics utilising the program service systems.
- Coordinate with customers, managers, and stakeholders to secure funds to purchase supports required and invoice accordingly to the relevant teams.

**What do you need to bring?**:

- Certificate IV in Business Administration, or equivalent.
- Minimum 12 months experience in a similar role is _essential_.
- Knowledge around billing and finance specifically NDIS service bookings and billing _(desirable). _
- High level computer skills, including use of Microsoft office and navigation and use of customer database system, Salesforce Lumary is _desirable._
- Analytical and problem-solving skills including the ability to interpret, analyse data, with a focus on identify errors, as well as system and operations improvements.
- Ability to manage workloads and prioritise tasks accordingly, while contributing to the teamwork culture.
- NDIS Worker clearance, Working with Children Check and National Police clearance or willingness to obtain.

**Who is AnglicareSA?**:
As one of SA’s largest social services provider, AnglicareSA makes a positive difference to the lives of more than 50,000 people each year. Our 2000 employees, and 300+ volunteers support individuals, families and communities, responding to their immediate need and working with them to build capacity to restore and maintain dignity and control in their lives. Our services are broad, supporting people at every stage of life.

We believe in social justice, the equal worth of each citizen, equality of opportunity and the importance of strong communities. Together we change lives.

**How to Apply**:
- We are committed to the employment of Aboriginal and Torres Strait Islander peoples. Please contact the person listed above to discuss joining AnglicareSA and visit our _website_ for details on our Aboriginal Services._

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