Complex Claims Specialist

1 day ago


Eight Mile Plains, Queensland, Australia Talentpath Full time

RACQ is a member-owned organisation that provides leading insurance services. They pride themselves on delivering exceptional support to their members and are looking for a dedicated Major Loss Claims Consultant.

In this role, you will manage property and contents claims, focusing on complex cases that require a nuanced understanding of legal processes and construction terminology. Your expertise will help navigate the challenges of total loss and major loss situations, where properties are severely damaged or destroyed.

Key Highlights:

  • Competitive salary of $75,000 per annum inclusive of Super
  • Full time position in Eight Mile Plains office
  • Flexible working arrangements with 4 days at home and 1 day in the office after training
  • Professional growth opportunities through training programs and mentorship

About the Job:

  1. Evaluate claims with substantial damage, requiring detailed investigations and analyses.
  2. Collaborate with policyholders, legal teams, contractors, and adjusters to gather necessary information.
  3. Review and interpret scopes of work, ensuring a thorough understanding of building components.
  4. Utilise systems such as ENData, Claims Centre, and Genesis to manage claims effectively.

About You:

  • Significant experience in managing major loss claims.
  • Solid understanding of the claims process and relevant legislation.
  • Confidence in navigating complex situations and providing guidance on scopes of work.
  • Familiarity with claims management systems is preferred.


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