Customer Success Manager
3 weeks ago
Diligent is a global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit, and ESG. Our mission is to empower more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices, enabling them to make better decisions, faster.
We are a team of passionate, smart, and creative people who want to help build the software company of the future and make the world a more sustainable, equitable, and better place.
Position Overview: The Customer Success Manager oversees a portfolio of accounts and ensures an amazing customer experience, measured by NPS, net revenue retention, referrals, and product usage indicators.
Key Responsibilities:
- Renew and grow a set of customer accounts by proactively anticipating needs, recommending additional products and services, and providing an excellent customer experience as measured by revenue retention and customer product usage.
- Increase overall client satisfaction with Diligent measured through Net Promoter Score.
- Provide a seamless and “best in class” customer experience through all phases of the customer lifecycle, coordinating with the client implementation and project teams, administrative staff, IT Team, and users of the Diligent application.
- Collaborate internally to be the voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer transactions, and operations teams.
- Be heavily intertwined with the Expansion Sales team in spotting, qualifying, and passing on expansion leads.
- Facilitate the implementation of Diligent’s product and modules with senior stakeholders to the client, including C-Suite and Directors.
- Build and maintain strong direct client relationships with key stakeholders and retain those relationships.
- Seek out client advocacy-related initiatives.
Required Experience/Skills:
- 1-3 years of experience in building and maintaining strong direct client relationships with key stakeholders.
- Some experience in enterprise-level account management, preferably in SAAS.
- Some experience in sales CRM applications, such as Salesforce.
- Excellent communication and presentation skills, with the ability to manage multiple stakeholders.
- Strong problem-solving ability, with a natural curiosity around the client’s business needs.
- High level of resilience and a positive attitude when faced with adversity.
- Passionate about technology with a solution-centric mindset.
We Offer:
- A flexible work environment and comprehensive health benefits.
- Meeting-free days, generous time-off policy, and wellness programs.
- A diverse team with a global presence, with offices in New York, Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
Diligent empowers leaders with the technology, insights, and connections they need to drive greater impact and accountability. Our employees are passionate about making the world a more sustainable, equitable, and better place.
-
Customer Success Manager
3 weeks ago
Sydney, New South Wales, Australia iManage Full timeiManage Role Summary: iManage is seeking a talented Customer Success Manager to join our global team. As a Customer Success Manager, you will be responsible for leveraging our pooled customer success model to maximize adoption and help cloud customers achieve their desired business outcomes. Key responsibilities include collaborating with the global Customer...
-
Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Reveal Full timeJob OverviewThe Customer Success Manager is responsible for helping customers achieve maximum value from Reveal's software platform. As a member of Reveal's Customer Success team, you will build strong relationships, understand customer objectives and challenges, identify and mitigate customer risk, and discover opportunities for product adoption and...
-
Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Stake Full timeStake is seeking a seasoned Customer Success Manager to lead our Global Customer Success function across our Trading Platform, Stake Super, and other new Product releases. This role requires a proven leader with at least 5 years of experience successfully leading and motivating teams, fostering a culture of collaboration and high performance.The ideal...
-
Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Reveal Full timeJob OverviewThe Customer Success Manager plays a pivotal role in ensuring customers derive maximum value from Reveal's software platform. As a key member of the Customer Success team, you will foster strong relationships, understand customer objectives and challenges, identify and mitigate customer risk, and uncover opportunities for product adoption and...
-
Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia SevenRooms Full timeThis is a Customer Success Manager role with one of the leading companies in the industry right now, SevenRooms, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.More About the Role at SevenRooms**The Team & Role** We are looking for a Customer Success Manager to help secure the long-term...
-
Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Duck Creek Technologies Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Duck Creek Technologies. As a Customer Success Manager, you will be responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts. You will act as the primary contact and trusted advisor for your customers, providing an interface...
-
Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia iManage Full timeCustomer Success ManagerThis is a remote position. We are a global team that leverages the latest technology to communicate with our colleagues across the globe. When it's safe to do so, there may be times in which this role would be required to travel to a local office for in-person collaborations with your team.As a part of the newly created Standard...
-
Customer Success Manager
1 month ago
Sydney, New South Wales, Australia Duck Creek Technologies Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Duck Creek Technologies. As a key member of our Customer Success organization, you will be responsible for managing and developing multiple medium to large Duck Creek OnDemand and OnPrem accounts.Key ResponsibilitiesManage 3+ medium to large OnDemand...
-
Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Duck Creek Technologies Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Duck Creek Technologies. As a Customer Success Manager, you will be responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts. You will act as the primary contact and trusted advisor for your customers, providing an interface...
-
Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Mimecast Full timeAt Mimecast, we're shaping the future of cyber resilience. As a Customer Success Manager, you'll play a key role in ensuring our clients achieve their goals. Your expertise, dedication, and passion will make a tangible difference in the cybersecurity landscape.Key ResponsibilitiesAs a Customer Success Manager, you'll be responsible for a portfolio of...
-
Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Reveal Full timeJob OverviewThe Customer Success Manager at Reveal is responsible for ensuring customers derive maximum value from our software platform. This role involves building strong relationships, understanding customer objectives and challenges, identifying and mitigating customer risk, and driving product adoption and upsell opportunities.Key ResponsibilitiesWork...
-
Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Dovetail Full timeDovetail is a leading AI-first customer insights hub, dedicated to improving the quality of every interaction. Our mission is to redefine what it means to be connected to your customer, providing fast and easy access to customer insights at any point in the development lifecycle.We're seeking ambitious problem solvers from diverse backgrounds, who are...
-
Customer Success Manager
1 month ago
Sydney, New South Wales, Australia iManage Full timeAbout the RoleThis is a remote position that requires a global mindset and the ability to leverage technology to communicate with colleagues across the globe. When safe to do so, there may be times in which this role would be required to travel to a local office for in-person collaborations with your team.Key ResponsibilitiesCollaborate with the global...
-
Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Paypal Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a key member of our Customer Success organization, you will play a pivotal role in driving business growth and customer satisfaction.Key ResponsibilitiesDevelop and execute strategic plans to drive customer growth and retentionBuild and maintain strong...
-
Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Paypal Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a key member of our Customer Success team, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. Your robust business acumen and exceptional relationship-building skills will be crucial in fostering...
-
Customer Success Manager
2 weeks ago
Sydney, New South Wales, Australia ezyCollect Full timeAbout the RoleThis is an exciting opportunity to join ezyCollect, a leading company in AU, as a Customer Success Manager. In this role, you will be responsible for ensuring client satisfaction and adoption of our software.Key ResponsibilitiesDelight new clients with a superb client experience.Own the successful set-up and onboarding of new clients.Project...
-
Customer Success Manager
1 month ago
Sydney, New South Wales, Australia Cisco Full timeAbout the RoleCisco is seeking a highly skilled Customer Success Manager to join our Customer Experience (CX) team. As a key player in our CX Operating Model, you will be responsible for driving software utilization and value realization for our customers across the portfolio of products, software, and services.Key ResponsibilitiesDrive software adoption and...
-
Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Cisco Full timeCustomer Success ManagerCisco is reshaping its Customer Experience (CX) Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, you will focus on value creation for customers across the whole portfolio of products, software, and services.You will help customers maximize the value of their Cisco...
-
Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Paypal Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a Customer Success Manager, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. Your robust business acumen and exceptional relationship-building skills will be crucial in fostering meaningful connections...
-
Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Cisco Full timeAbout the RoleCisco is seeking a highly skilled Customer Success Manager to join our team. As a key player in our Customer Experience (CX) team, you will play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.Key ResponsibilitiesDrive software utilization and value realization, leading...
