Customer Success Manager

2 weeks ago

Sydney, New South Wales, Australia Cisco Full time

About the Role

Cisco is seeking a highly skilled Customer Success Manager to join our Customer Experience (CX) team. As a key player in our CX Operating Model, you will be responsible for driving software utilization and value realization for our customers across the portfolio of products, software, and services.

Key Responsibilities

  • Drive software adoption and value realization through strategic planning and execution
  • Proactively handle renewal risks and collaborate with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes
  • Act as a technology advocate, providing feedback to Cisco's product teams for development and enhancements
  • Offer expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies

Requirements

  • 7+ years experience in the technology industry
  • Advanced understanding of IT/Infrastructure & Software
  • Confirmed ability to drive continuous software value through use cases
  • Proven experience in a related function with direct customer advocacy and engagement in post-sales or professional services function

Why Cisco?

Cisco is a leader in the technology industry, and our CX team is at the forefront of innovation. We're reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, you will have the opportunity to make a significant impact on customer success and satisfaction.

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