Customer Success Manager

4 weeks ago

Sydney, New South Wales, Australia Reveal Full time

Job Overview

The Customer Success Manager is responsible for helping customers achieve maximum value from Reveal's software platform. As a member of Reveal's Customer Success team, you will build strong relationships, understand customer objectives and challenges, identify and mitigate customer risk, and discover opportunities for product adoption and upsell.

Key Responsibilities

  • Work closely with clients to ensure successful onboarding onto the Reveal platform.
  • Develop and implement strategies to drive product adoption and identify upsell opportunities.
  • Communicate effectively with all levels of a customer's management team.
  • Monitor customer health to identify and mitigate renewal risk.
  • Manage and resolve customer escalations in a timely manner.
  • Collaborate with internal teams to address customer challenges.
  • Provide expert guidance on eDiscovery strategies and best practices using the Reveal platform.
  • Build and maintain strong customer relationships.

Requirements

  • Strong business acumen and ability to empathize with customers.
  • 5+ years' experience in account management or consulting within eDiscovery, data forensics, or legal industry.
  • Reveal, Brainspace, ACEDS, or other eDiscovery certification(s).
  • Proven track record in Sales, Customer Success, or Support in Legal and/or eDiscovery technology.
  • Excellent written and oral communication skills.

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia iManage Full time

    iManage Role Summary: iManage is seeking a talented Customer Success Manager to join our global team. As a Customer Success Manager, you will be responsible for leveraging our pooled customer success model to maximize adoption and help cloud customers achieve their desired business outcomes. Key responsibilities include collaborating with the global Customer...

  • Customer Success Manager

    2 months ago

    Sydney, New South Wales, Australia WalkMe Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at WalkMe. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and retention, ensuring that our clients achieve maximum value from our Digital Adoption Platform.Key ResponsibilitiesCustomer Advocacy: Develop and...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia Stake Full time

    Stake is seeking a seasoned Customer Success Manager to lead our Global Customer Success function across our Trading Platform, Stake Super, and other new Product releases. This role requires a proven leader with at least 5 years of experience successfully leading and motivating teams, fostering a culture of collaboration and high performance.The ideal...

  • Customer Success Manager

    1 month ago

    Sydney, New South Wales, Australia Dovetail Full time

    About DovetailDovetail is a cutting-edge AI-first customer insights hub that's revolutionizing the way businesses connect with their customers. Our mission is to improve the quality of every interaction, and we're seeking a talented Customer Success Manager to join our team.Job SummaryWe're looking for a seasoned Customer Success Manager to partner with our...

  • Customer Success Manager

    1 month ago

    Sydney, New South Wales, Australia Paypal Full time

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a Customer Success Manager, you will play a pivotal role in driving business growth and customer satisfaction by building and maintaining strong relationships with our merchants.Key Responsibilities:Develop and execute...

  • Customer Success Manager

    1 month ago

    Sydney, New South Wales, Australia Logicalis Australia Pty Ltd Full time

    Customer Success ManagerLogicalis Australia is seeking a passionate and results-driven Customer Success Manager to join their dynamic Sydney team. This role focuses on building strong client relationships, driving customer satisfaction, and ensuring the successful adoption of our solutions.Key Responsibilities:Build and Maintain Strong Relationships: Develop...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Reveal Full time

    Job OverviewThe Customer Success Manager plays a pivotal role in ensuring customers derive maximum value from Reveal's software platform. As a key member of the Customer Success team, you will foster strong relationships, understand customer objectives and challenges, identify and mitigate customer risk, and uncover opportunities for product adoption and...

  • Customer Success Manager

    1 month ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Duck Creek Technologies. As a key member of our Customer Success organization, you will be responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts.Key ResponsibilitiesManage 3+ medium/large OnDemand or OnPrem accounts,...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia SevenRooms Full time

    This is a Customer Success Manager role with one of the leading companies in the industry right now, SevenRooms, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.More About the Role at SevenRooms**The Team & Role** We are looking for a Customer Success Manager to help secure the long-term...

  • Customer Success Manager

    1 month ago

    Sydney, New South Wales, Australia Reveal Full time

    Job OverviewThe Customer Success Manager is a critical role at Reveal, responsible for ensuring our customers derive maximum value from our software platform. As a key member of our Customer Success team, you will build strong relationships with clients, understand their objectives and challenges, and develop strategies to mitigate risk and drive product...

  • Customer Success Manager

    1 month ago

    Sydney, New South Wales, Australia Logicalis Australia Full time

    Customer Success ManagerLogicalis Australia is seeking a passionate and results-driven Customer Success Manager to join their dynamic Sydney team. This role focuses on building strong client relationships, driving customer satisfaction, and ensuring the successful adoption of our solutions.Key ResponsibilitiesBuild and maintain strong relationships with...

  • Customer Success Manager

    2 months ago

    Sydney, New South Wales, Australia NICE Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at NICE. As a key member of our Customer Success Team, you will be responsible for driving data-driven customer outcomes for our analytics solutions.As a Customer Success Manager, you will build and maintain functional expertise in NICE's Customer Engagement Analytics...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Duck Creek Technologies. As a Customer Success Manager, you will be responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts. You will act as the primary contact and trusted advisor for your customers, providing an interface...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Duck Creek Technologies. As a key member of our Customer Success organization, you will be responsible for managing and developing multiple medium to large Duck Creek OnDemand and OnPrem accounts.Key ResponsibilitiesManage 3+ medium to large OnDemand...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia iManage Full time

    Customer Success ManagerThis is a remote position. We are a global team that leverages the latest technology to communicate with our colleagues across the globe. When it's safe to do so, there may be times in which this role would be required to travel to a local office for in-person collaborations with your team.As a part of the newly created Standard...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Duck Creek Technologies. As a Customer Success Manager, you will be responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts. You will act as the primary contact and trusted advisor for your customers, providing an interface...

  • Customer Success Manager

    1 month ago

    Sydney, New South Wales, Australia Arctic Wolf Full time

    About the RoleArctic Wolf is seeking a highly skilled Customer Success Manager to join our team in Australia. As a trusted advisor to our customers, you will play a key role in ensuring their success with our security solutions.ResponsibilitiesManage a portfolio of customers utilizing Arctic Wolf's solutions, providing exceptional support and guidance to...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia Mimecast Full time

    At Mimecast, we're shaping the future of cyber resilience. As a Customer Success Manager, you'll play a key role in ensuring our clients achieve their goals. Your expertise, dedication, and passion will make a tangible difference in the cybersecurity landscape.Key ResponsibilitiesAs a Customer Success Manager, you'll be responsible for a portfolio of...

  • Customer Success Manager

    1 month ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Accelerate Time to Value with ServiceNowAt ServiceNow, we're committed to helping our customers achieve their goals and drive business success. As a Customer Success Manager, you'll play a critical role in ensuring our customers get the most out of our innovative AI-enhanced technology.Key Responsibilities:Oversee a small group of strategic accounts and...

  • Customer Success Manager

    2 months ago

    Sydney, New South Wales, Australia WalkMe Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at WalkMe. As a trusted advisor to our Fortune 1000 customers, you will play a critical role in helping them achieve maximum value from our Digital Adoption Platform.Key ResponsibilitiesDevelop and execute customized success plans to drive customer adoption and...