Customer Success Manager

3 weeks ago

Sydney, New South Wales, Australia Duck Creek Technologies Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Duck Creek Technologies. As a key member of our Customer Success organization, you will be responsible for managing and developing multiple medium to large Duck Creek OnDemand and OnPrem accounts.

Key Responsibilities
  • Manage 3+ medium to large OnDemand or OnPrem accounts, developing and fostering trusted relationships with customers and SI partners.
  • Meet with customer leadership teams to understand their business goals and strategic priorities, preparing customer success plans that identify future sales opportunities and product expansion at renewal time.
  • Stay up-to-date with the latest features and updates of Duck Creek's suite of products and services, conducting review sessions and identifying opportunities for upselling and cross-selling.
  • Track renewals through their lifecycle, highlighting potential risks and building strategic account plans to ensure success.
  • Facilitate weekly, monthly, and quarterly customer governance meetings, preparing reports and governance decks and working with all parties to schedule customer sessions.
What You'll Bring
  • 4+ years of functional and technical knowledge of SaaS platforms, with a focus on customer-facing and service-oriented roles.
  • Experience with Duck Creek Suite and Platform knowledge and experience, as well as leadership experience and specialized knowledge, skills, and abilities.
  • Ability to explain complex technical concepts to non-technical audiences and articulate technical solutions to prospects and customers during sales processes.
  • Exceptional customer service and organizational skills, with the ability to work well independently and in a team environment.
About Us

Duck Creek Technologies is a global company that celebrates and leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. We strive to be an example to the world of inclusion, diversity, and equity in all things, where employees are free to be their authentic selves in the workplace and in the communities in which we live.

We prioritize respect, listen, care, add value, and lead, and we believe in leading by example. Our company culture is built on these core values, and we are committed to providing equal opportunity to all employees and applicants.

  • Customer Success Manager

    6 days ago

    Sydney, New South Wales, Australia iManage Full time

    iManage Role Summary: iManage is seeking a talented Customer Success Manager to join our global team. As a Customer Success Manager, you will be responsible for leveraging our pooled customer success model to maximize adoption and help cloud customers achieve their desired business outcomes. Key responsibilities include collaborating with the global Customer...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Dovetail Full time

    About DovetailDovetail is a leading AI-first customer insights hub that's revolutionizing the way businesses connect with their customers. Our mission is to improve the quality of every interaction, and we're seeking a talented Customer Success Manager to join our team.Job SummaryWe're looking for a seasoned Customer Success Manager to partner with our sales...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Dovetail Full time

    About DovetailDovetail is a leading AI-first customer insights hub that's revolutionizing the way businesses connect with their customers. Our mission is to improve the quality of every interaction, and we're seeking a talented Customer Success Manager to join our team.Job SummaryWe're looking for a seasoned Customer Success Manager to partner with our sales...

  • Customer Success Manager

    1 month ago

    Sydney, New South Wales, Australia Connecteam Full time

    About ConnecteamConnecteam is a cutting-edge business management platform that empowers companies to streamline their operations and achieve success. As a Customer Success Manager, you will play a vital role in driving customer satisfaction and retention.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our team....

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Paypal Full time

    Job Title: Customer Success ManagerAt PayPal, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will play a pivotal role in driving business growth and customer satisfaction.Key Responsibilities:Develop and execute strategic plans to drive customer growth and retentionBuild and...

  • Customer Success Manager

    2 months ago

    Sydney, New South Wales, Australia WalkMe Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at WalkMe. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and retention, ensuring that our clients achieve maximum value from our Digital Adoption Platform.Key ResponsibilitiesCustomer Advocacy: Develop and...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Reveal Full time

    Job OverviewThe Customer Success Manager is responsible for helping customers achieve maximum value from Reveal's software platform. As a member of Reveal's Customer Success team, you will build strong relationships, understand customer objectives and challenges, identify and mitigate customer risk, and discover opportunities for product adoption and...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Stake Full time

    Stake is seeking a seasoned Customer Success Manager to lead our Global Customer Success function across our Trading Platform, Stake Super, and other new Product releases. This role requires a proven leader with at least 5 years of experience successfully leading and motivating teams, fostering a culture of collaboration and high performance.The ideal...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Paypal Full time

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a key member of our customer success organization, you will be responsible for driving business growth and customer satisfaction through proactive relationship management, strategic planning, and consultative selling.Key...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Dovetail Full time

    About DovetailDovetail is a leading AI-first customer insights hub that's revolutionizing the way businesses connect with their customers. Our mission is to improve the quality of every interaction, and we're looking for a talented Customer Success Manager to join our team.Job SummaryWe're seeking a seasoned Customer Success Manager to partner with our sales...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia Dovetail Full time

    About DovetailDovetail is a cutting-edge AI-first customer insights hub that's revolutionizing the way businesses connect with their customers. Our mission is to improve the quality of every interaction, and we're seeking a talented Customer Success Manager to join our team.Job SummaryWe're looking for a seasoned Customer Success Manager to partner with our...

  • Customer Success Manager

    1 month ago

    Sydney, New South Wales, Australia Servicenow Full time

    Job Title: Customer Success ManagerAt Servicenow, we're on a mission to make the world work better for everyone. As a Customer Success Manager, you'll play a critical role in helping our customers achieve their goals and maximize the value of our platform.Key Responsibilities:Oversee a small group of strategic accounts and ensure they're technically healthy...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Klaviyo Inc. Full time

    About the RoleWe are seeking a highly skilled Principal Customer Success Manager to join our Sydney office. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving revenue growth for our Mid Market and Enterprise customers.Key ResponsibilitiesCreate customized customer success plans to meet customer...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia SevenRooms Full time

    {"title": "Customer Success Manager", "description": "Join Our TeamWe are seeking a highly skilled Customer Success Manager to join our team at Seven Rooms. As a key member of our customer success team, you will be responsible for ensuring the long-term success of our customers.Key Responsibilities:Manage your book of business to ensure strong customer...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Paypal Full time

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a key member of our customer success organization, you will be responsible for driving business growth and customer satisfaction through proactive relationship management, strategic planning, and consultative selling.Key...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Duck Creek Technologies. As a Customer Success Manager, you will be responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts. You will act as the primary contact and trusted advisor for your customers, providing an interface...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Paypal Full time

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a Customer Success Manager, you will play a pivotal role in driving business growth and customer satisfaction by building and maintaining strong relationships with our merchants.Key Responsibilities:Develop and execute...

  • Customer Success Manager

    1 month ago

    Sydney, New South Wales, Australia Logicalis Australia Pty Ltd Full time

    Customer Success ManagerLogicalis Australia is seeking a passionate and results-driven Customer Success Manager to join their dynamic Sydney team. This role focuses on building strong client relationships, driving customer satisfaction, and ensuring the successful adoption of our solutions.Key Responsibilities:Build and Maintain Strong Relationships: Develop...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Logicalis Australia Pty Ltd Full time

    Customer Success ManagerLogicalis Australia is seeking a passionate and results-driven Customer Success Manager to join their dynamic Sydney team. This role focuses on building strong client relationships, driving customer satisfaction, and ensuring the successful adoption of our solutions.Key Responsibilities:Build and Maintain Strong Relationships: Develop...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Reveal Full time

    Job OverviewThe Customer Success Manager at Reveal is responsible for driving customer adoption and growth by building strong relationships, understanding customer objectives and challenges, and identifying opportunities for upselling and cross-selling.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers achieve maximum value...