Customer Success Manager

3 weeks ago

Sydney, New South Wales, Australia Cisco Full time

About the Role

Cisco is seeking a highly skilled Customer Success Manager to join our team. As a key player in our Customer Experience (CX) team, you will play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.

Key Responsibilities

  • Drive software utilization and value realization, leading to customer renewals and business growth.
  • Proactively handle renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
  • Build strong relationships with customer partners to understand their challenges and objectives, and collaborate with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
  • Act as a technology advocate, providing feedback to Cisco's product teams for development and enhancements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
  • Offer expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.

Requirements

  • 7+ years experience in the technology industry
  • Advanced understanding of IT/Infrastructure & Software
  • Confirmed ability to drive continuous software value through use cases
  • Proven experience in a related function with direct customer advocacy and engagement in post-sales or professional services function

Why Cisco?

Cisco is a leader in the technology industry, and our Customer Experience (CX) team is at the forefront of innovation. We're reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, you will help customers maximize the value of their Cisco technology investments. Your role will be crucial in fostering deep trust and building lasting relationships with our customers.

We celebrate diversity and believe that varied perspectives drive innovation and excellence. You'll collaborate with cross-functional teams focused on technology service delivery and software adoption leveraging data-driven insights to create a seamless customer experience.

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