Customer Success Manager

3 weeks ago

Sydney, New South Wales, Australia Paypal Full time

About the Role

We are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a Customer Success Manager, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. Your robust business acumen and exceptional relationship-building skills will be crucial in fostering meaningful connections with our diverse client base.

Key Responsibilities

  • Grow: Utilize a consulting approach to identify opportunities where PayPal can contribute to the growth and competitiveness of our SMB and LE merchant businesses.
  • Satisfaction: Deliver a world-class customer experience on both business-focused and operational fronts.
  • Retain: Take ownership of situations affecting your customers and follow any issues through to completion.

Requirements

  • 2-3 years' experience within a customer success, and client relationship management environment.
  • Excellent organizational, communication (written and oral), and interpersonal skills.
  • Self-motivated, target-driven independent worker.
  • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.

Preferred Qualifications

  • Payments or financial/banking industry experience preferred (but not necessary).

About PayPal

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Our Culture

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia iManage Full time

    iManage Role Summary: iManage is seeking a talented Customer Success Manager to join our global team. As a Customer Success Manager, you will be responsible for leveraging our pooled customer success model to maximize adoption and help cloud customers achieve their desired business outcomes. Key responsibilities include collaborating with the global Customer...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Dovetail Full time

    About DovetailDovetail is a leading AI-first customer insights hub that's revolutionizing the way businesses connect with their customers. Our mission is to improve the quality of every interaction, and we're seeking a talented Customer Success Manager to join our team.Job SummaryWe're looking for a seasoned Customer Success Manager to partner with our sales...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Dovetail Full time

    About DovetailDovetail is a leading AI-first customer insights hub that's revolutionizing the way businesses connect with their customers. Our mission is to improve the quality of every interaction, and we're seeking a talented Customer Success Manager to join our team.Job SummaryWe're looking for a seasoned Customer Success Manager to partner with our sales...

  • Customer Success Manager

    2 months ago

    Sydney, New South Wales, Australia WalkMe Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at WalkMe. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and retention, ensuring that our clients achieve maximum value from our Digital Adoption Platform.Key ResponsibilitiesCustomer Advocacy: Develop and...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia Reveal Full time

    Job OverviewThe Customer Success Manager is responsible for helping customers achieve maximum value from Reveal's software platform. As a member of Reveal's Customer Success team, you will build strong relationships, understand customer objectives and challenges, identify and mitigate customer risk, and discover opportunities for product adoption and...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Stake Full time

    Stake is seeking a seasoned Customer Success Manager to lead our Global Customer Success function across our Trading Platform, Stake Super, and other new Product releases. This role requires a proven leader with at least 5 years of experience successfully leading and motivating teams, fostering a culture of collaboration and high performance.The ideal...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Dovetail Full time

    About DovetailDovetail is a leading AI-first customer insights hub that's revolutionizing the way businesses connect with their customers. Our mission is to improve the quality of every interaction, and we're looking for a talented Customer Success Manager to join our team.Job SummaryWe're seeking a seasoned Customer Success Manager to partner with our sales...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Dovetail Full time

    About DovetailDovetail is a cutting-edge AI-first customer insights hub that's revolutionizing the way businesses connect with their customers. Our mission is to improve the quality of every interaction, and we're seeking a talented Customer Success Manager to join our team.Job SummaryWe're looking for a seasoned Customer Success Manager to partner with our...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Paypal Full time

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a key member of our customer success organization, you will be responsible for driving business growth and customer satisfaction through proactive relationship management, strategic planning, and consultative selling.Key...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Duck Creek Technologies. As a Customer Success Manager, you will be responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts. You will act as the primary contact and trusted advisor for your customers, providing an interface...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Paypal Full time

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a Customer Success Manager, you will play a pivotal role in driving business growth and customer satisfaction by building and maintaining strong relationships with our merchants.Key Responsibilities:Develop and execute...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Logicalis Australia Pty Ltd Full time

    Customer Success ManagerLogicalis Australia is seeking a passionate and results-driven Customer Success Manager to join their dynamic Sydney team. This role focuses on building strong client relationships, driving customer satisfaction, and ensuring the successful adoption of our solutions.Key Responsibilities:Build and Maintain Strong Relationships: Develop...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Reveal Full time

    Job OverviewThe Customer Success Manager at Reveal is responsible for driving customer adoption and growth by building strong relationships, understanding customer objectives and challenges, and identifying opportunities for upselling and cross-selling.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers achieve maximum value...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia Reveal Full time

    Job OverviewThe Customer Success Manager plays a pivotal role in ensuring customers derive maximum value from Reveal's software platform. As a key member of the Customer Success team, you will foster strong relationships, understand customer objectives and challenges, identify and mitigate customer risk, and uncover opportunities for product adoption and...

  • Customer Success Manager

    1 month ago

    Sydney, New South Wales, Australia Logicalis Australia Full time

    Customer Success ManagerLogicalis Australia is seeking a passionate and results-driven Customer Success Manager to join their dynamic Sydney team. This role focuses on building strong client relationships, driving customer satisfaction, and ensuring the successful adoption of our solutions.Key ResponsibilitiesBuild and maintain strong relationships with...

  • Customer Success Manager

    1 month ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Accelerate Time to Value with ServiceNowAt ServiceNow, we're on a mission to make the world work better for everyone. As a Customer Success Manager, you'll play a critical role in helping our customers achieve their goals and maximize the value of our innovative AI-enhanced technology.Key Responsibilities:Oversee a small group of strategic accounts and...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Duck Creek Technologies. As a key member of our Customer Success organization, you will be responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts.Key ResponsibilitiesManage 3+ medium/large OnDemand or OnPrem accounts,...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia SevenRooms Full time

    This is a Customer Success Manager role with one of the leading companies in the industry right now, SevenRooms, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.More About the Role at SevenRooms**The Team & Role** We are looking for a Customer Success Manager to help secure the long-term...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Reveal Full time

    Job OverviewThe Customer Success Manager is a critical role at Reveal, responsible for ensuring our customers derive maximum value from our software platform. As a key member of our Customer Success team, you will build strong relationships with clients, understand their objectives and challenges, and develop strategies to mitigate risk and drive product...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Logicalis Australia Full time

    Customer Success ManagerLogicalis Australia is seeking a passionate and results-driven Customer Success Manager to join their dynamic Sydney team. This role focuses on building strong client relationships, driving customer satisfaction, and ensuring the successful adoption of our solutions.Key ResponsibilitiesBuild and maintain strong relationships with...