Customer Success Manager

3 weeks ago

Sydney, New South Wales, Australia Paypal Full time

About the Role

We are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a key member of our Customer Success team, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. Your robust business acumen and exceptional relationship-building skills will be crucial in fostering meaningful connections with our diverse client base.

Key Responsibilities

  • Utilize a consulting approach to identify opportunities where PayPal can contribute to the growth and competitiveness of our SMB and LE merchant businesses.
  • Deliver a world-class customer experience on both business-focused and operational fronts.
  • Take ownership of situations affecting your customers and follow any issues through to completion.

Requirements

  • 2-3 years' experience within a customer success, and client relationship management environment.
  • Excellent organizational, communication (written and oral), and interpersonal skills.
  • Self-motivated, target-driven independent worker.

What We Offer

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

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