Melbourne Conference Coordinator

1 month ago

Melbourne, Victoria, Australia Rydges Full time

About Rydges Melbourne

Rydges Melbourne is a vibrant hotel located in the heart of Melbourne's theatre district, offering a unique blend of urban sophistication and warm local hospitality.

Key Responsibilities:

  • Ensure optimal performance in day-to-day operations, including specific duties and special projects as assigned.
  • Lead by example in providing excellent customer service in a warm and friendly manner, and show pride in the Rydges brand.
  • Conduct 'on the job' training sessions for Front of House staff and implement SOP's, opening and closing procedures, and checklists as required for service, ensuring standards are maintained at all times.
  • Monitor the floor and be of assistance in supervision and operation of Day conferencing, Gala Dinners, Cocktail events, Award Nights, etc.
  • Monitor service personnel's appearance and grooming.
  • Effective shift planning to ensure all regular services and events are adequately covered, with sufficient notice given to staff.
  • Ensure good management of beverage and consumable stock levels – rotate stock ensuring used by dates are noted and dealt with in a timely manner to source alternatives.
  • Be aware of and adhere to all procedures including security, fire, and the Workplace Health and Safety Act.
  • Continually work on improving staff's product knowledge and upselling skills.

Benefits & Perks:

  • Incredible team member discounts from your first day on-the-job.
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Awesome winter and summer savings and discounts at Thredbo.
  • Rapid career growth opportunities through our EVT network.
  • Local community involvement, volunteering, and charitable giving.
  • Australia and NZ's largest and most diverse experiences company.

Requirements:

  • Possession of a valid RSA certificate.
  • Passion for the hospitality industry, demonstrated with sound product knowledge.
  • Excellent written and verbal communication skills to liaise with guests and stakeholders at all levels.
  • Immaculate grooming standards and personal presentation.
  • Available and willing to work weekends, public holidays, opening and closing shifts.

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