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Melbourne Conference Coordinator

1 month ago

Melbourne, Victoria, Australia Rydges Full time

+ About Us

Rydges is a leading hospitality brand in Australia and New Zealand, known for its quality hotels and exceptional customer service. As a key member of our team, you will play a crucial role in delivering unforgettable experiences for our guests.

+ Key Responsibilities

  • Ensure seamless operations across all aspects of the hotel, including front-of-house, back-of-house, and customer service.
  • Lead by example in providing excellent customer service, maintaining high standards of friendliness, and showcasing pride in the Rydges brand.
  • Develop and implement effective training programs for front-of-house staff, focusing on product knowledge and upselling techniques.
  • Monitor service personnel's appearance and grooming, ensuring a consistent and professional image.
  • Implement efficient shift planning, ensuring all regular services and events are adequately covered, with sufficient notice given to staff.
  • Manage beverage and consumable stock levels, rotating stock to ensure used-by dates are noted and dealt with in a timely manner.
  • Familiarize yourself with and adhere to all procedures, including security, fire, and the Workplace Health and Safety Act.
  • Continually work on improving staff's product knowledge and upselling skills, ensuring a high level of customer satisfaction.

+ Benefits & Perks

  • Enjoy incredible team member discounts from your first day on-the-job.
  • Relish 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
  • Indulge in $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts, and more.
  • Savor winter and summer savings and discounts at Thredbo.
  • Rapid career growth opportunities through our EVT network.
  • Participate in local community involvement, volunteering, and charitable giving.
  • Be part of Australia and NZ's largest and most diverse experiences company.

+ Requirements

  • Food and Beverage supervisors with a proven track record or passionate hospitality professionals keen on their first management role.
  • Passion for the hospitality industry, demonstrated with sound product knowledge.
  • Excellent written and verbal communication skills to liaise with guests and stakeholders at all levels.
  • Immaculate grooming standards and personal presentation.
  • Availability to work weekends, public holidays, opening and closing shifts.
  • Possess a valid RSA certificate.