Support Centre Operations Coordinator

4 weeks ago

Sydney, New South Wales, Australia Qube Full time

About Qube

Qube Ports is a leading Stevedoring, Bulk Logistics and Port Management service provider in Australia. We manage 25 sites for the forestry industry in Australia and New Zealand and are also the leading provider of supply chain logistics services to the energy sector.

We provide purpose-designed solutions for our customers, handling containers, bulk, automotive and general cargo.

About You

You will be committed to safety in the workplace and Chain of Responsibility compliance. We're proud of our 'Zero Harm' initiative and provide on-the-job training to ensure you get home safely.

We're an Equal Opportunity Employer, encouraging women, veterans and Indigenous peoples to apply.

About the Role

The National Labour Centre Support Officer role assists the National labour centre allocators with daily administrative tasks within the national labour centre.

This role requires understanding the Qube Workforce Management Systems (i.e. Microster).

Key Responsibilities

  • Set up new employees in Microster as per employment contracts.
  • Manage Australian and New Zealand inboxes, including assignment and triage of emails.
  • Making amendments to employee rosters across all cost centres in Microster.
  • Perform manual Microster processes assisting Payroll and the National Labour Centre with timely and accurate allocation and payroll calculation.
  • Conduct audits on data within the workforce management system.
  • Action changes to future rosters by amending the 'roster designer'.
  • Assist the National Labour Centre Manager with unplanned absence management, including creating letters to employees.
  • Assist WFM Systems Manager with Microster configuration.
  • Create user documentation and process documents.
  • At direction of the National Labour Centre Allocators communicate with sites as required.

Essential Skills & Experience

  • Strong time management and organisational skills.
  • Excellent written and verbal communication skills.
  • Ability to be flexible and adaptable to work in a dynamic environment.
  • Strong Computer literacy.
  • Excellent attention to detail.

Why QUBE?

We believe our people are our most important asset, playing a vital role in ensuring our business objectives are achieved and commitments delivered.

Benefits

  • Up to 50% off gyms, studios, active wear, healthy meals, supplements, recovery and more through the Qube Fit program.
  • Discounted health insurance.
  • Special paid leave to participate in volunteering activities.
  • Unlimited access to employee assistance program delivered through TELUS Health.
  • Generous paid parental leave.
  • Access to Qube wellbeing program.

Salary: $70,000 - $90,000 per annum.

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