Operational Support Coordinator

1 week ago

Sydney, New South Wales, Australia University of New South Wales Full time

About UNSW

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. We aspire to be Australia's global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society.

Estate Management provides a range of services and advice to all Faculties and Divisions on the Kensington campus as well as the sub-campuses. Our General Services team plays a pivotal role in supporting the Facilities Management team through the development and implementation of consistent processes, procedures, services, reporting tools and Facilities Management software solutions.

Why your role matters

The Operational Support Coordinator provides operational support across the General Services team. The position holder will embrace and champion change within the team whilst delivering on FM's objectives. In addition, this role is responsible for the supervision of contractors as well as conducting inspections and audits.

About the Role

  • Provide operational support within the defined area to ensure the University consistently receives a high-quality service with minimal disruptions.
  • Assist with the administration of contracts within the defined area, including contract and specification development, procurement, contract transition plans, performance monitoring and audits, liaison with contractors on day-to-day matters and inspections whilst ensuring a high standard of performance, compliance, and value-for-money.
  • Assist with the preparation of annual budgets, purchase orders, processing invoices and conducting internal cost recoveries in a timely manner and resolving any financial issues with contractors as they arise.
  • Coordinate a range of project/initiatives aimed at streamlining and providing greater consistency across General Services' operations, including but not limited to, the development of documents, stakeholder engagement, project coordination management activities, and reporting.
  • Conduct inspections and audits to ensure all work is carried out in accordance with the contracts, relevant legislative requirements and UNSW policies and procedures.
  • Assist with the development and implementation of annual operational plans including key performance target plans and contribute to the strategic planning for General Services.
  • Compile and analyse data and produce management reports on various business unit activities as required.
  • Assist with developing a range of documentation such as correspondence, presentations, business cases, briefing papers, reports, and project plans.

Requirements and Qualifications

  • Relevant qualifications and/or an equivalent level of knowledge gained through a combination of education, training and/or substantial experience in a similar industry (preferably: relocations, mail, cleaning, grounds management, waste management or similar).
  • Project coordination experience, with high-level organisational and financial management skills and demonstrated ability to prioritise workloads.
  • Experience in contract administration and contractor management with the competency to form accurate judgments of contractor performance.
  • Advanced computer skills in particular Microsoft Outlook, Word, Excel, PowerPoint, Visio, the use of the internet, and relevant databases.
  • Proven extensive experience in delivering high-quality customer service whilst maintaining a proactive and solution-focused attitude, with a demonstrated ability to perform to multiple tight and conflicting deadlines.
  • High level of initiative, strong analytical and problem-solving skills and demonstrated ability to implement business improvement initiatives.
  • Hold a current NSW Driver's Licence.

UNSW Benefits and Culture

We offer competitive salaries ranging from AU $85,717 per annum, plus 17% superannuation and leave loading, flexible working options, additional 3 days leave during December festive period, career development opportunities, up to 50% discount on UNSW courses, flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice. We strive to provide a fair and inclusive workplace that respects diversity and promotes gender equality.

About You

We encourage applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent. We are committed to equity, diversity and inclusion and welcome candidates who can demonstrate these qualities.

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