Data Centre Operations Manager

5 days ago

Sydney, New South Wales, Australia NEXTDC Ltd Full time
Job Description

We are seeking a highly skilled Data Centre Operations Manager to join our team at NEXTDC Ltd.

About the Role

The successful candidate will be responsible for delivering exceptional operational performance across a portfolio of data centres in New South Wales, ensuring 100% uptime for our customers. You will effectively manage senior members within the facility team and provide day-to-day support to enable their success.

Main Responsibilities

  • Embed a high-performing culture within the team
  • Ensure complete resourcing of team members across the assigned portfolio, accounting for customer requirements, maintenance, and commissioning scheduling requirements, as well as safety protocols
  • Facilitate the team's development through identifying learning and development opportunities, coaching, and on-the-job training

Data Centre Management

  • Manage operational risk of the facilities within the assigned portfolio to ensure 100% uptime
  • Obtain and maintain relevant data centre certifications for the facilities within the assigned portfolio, including ISO90001, ISO270001, ISO140001, ISO45001
  • Ensure operational excellence to achieve and maintain UTI uptime operational sustainability Gold standard
  • Manage the operational budget of the facilities within the assigned portfolio to ensure critical plant is maintained at optimum efficiency, and coordinate the implementation of tuning where required
  • Manage facility capacity planning to forecast and maximise capital investment
  • Oversee the maintenance and operation of your facilities' critical infrastructure, including but not limited to electrical and mechanical systems, to ensure there is no deferred maintenance

Risk Management

  • Identify and report all operational, security, and WHS incidents
  • Assist in the identification and management of risks listed in the Site Risk Register. Proactively report and escalate any identified risks that are unable to be managed to the Head of Facility Management
  • Conduct regular reviews with the Services Manager to ensure all staff, contractors, and stakeholders are being informed of their obligations and associated responsibilities in regards to facility-related risks (as per PTW)

Qualifications and Requirements

  • Extensive knowledge of all aspects of data centres, including electrical and mechanical configurations, rack management, design, and installation
  • Understanding of high-density data centre power, cooling approaches, and technologies
  • Extensive knowledge of building services (Structural, DRUPS/UPS, HV/LV switchgear, Electrical Design, Generators, Security Systems, HVAC, Fire, Security, EMS, BMS)
  • Extensive knowledge of cabling & cable management and quality inspection/assurance
  • Understanding of and the ability to apply ITIL best practices
  • Experience with operational reporting (including incident and technical change management), capacity planning, and budget forecasting
  • Experience with Contract & Resource Management
  • Effective relationship-building and interpersonal skills

What You Bring

  • 8-10 years' experience in data centre facilities or similar critical facilities
  • People and team management experience
  • Familiarity in UTI (Uptime Institute) Standards
  • Degree in Engineering/Business/Electrical desirable, or an Electrical/Mechanical trade background with demonstrated experience in data centres (or similar Critical Infrastructure environment)
  • ITIL Foundation v3 certification (desirable)

Estimated Salary: AU$120,000 - AU$150,000 per annum, depending on experience

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