Customer Success Associate
1 day ago
This is a Customer Success Associate role with one of the leading companies in AU right now - NAB - with an amazing team. They are continuing to grow rapidly. This is the chance to join right as they take off.
More About the Role at NAB:
Key Responsibilities
- Support our South East Metro branches by being the first point of contact for our customers.
- Work with your customers to identify the most suitable products and services that best match their needs, ensuring a seamless, consistent, and customized customer service experience every step of the way.
- Assist our customers with account opening, unsecured lending, and banking transactions.
- Evaluate customer details to ensure accuracy and update as necessary.
- Demonstrate Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy, and secure.
- Participate in ongoing training and development to enhance career growth.
Requirements
- A passion for delivering an exceptional customer experience and an unwavering commitment to quality, with the drive to go the extra mile.
- An ability to work collaboratively as a team and possess resilience, self-motivation, and energy to create a signature customer experience.
- A keen eye for detail to ensure transactions are completed efficiently and accurately.
- An appreciation for inclusion and diversity among customers.
The estimated annual salary for this position is approximately $80,000 - $110,000 AUD, depending on qualifications and experience.
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