Healthcare Support Associate

3 days ago


Melbourne, Victoria, Australia HotDoc Full time

This role offers a dynamic and supportive work environment, where you can contribute to the growth and sustainability of Australian healthcare as a Healthcare Support Associate at HotDoc.

We're passionate about building products that have a real impact on patient health outcomes and delivering services that support the growth and sustainability of Australian healthcare.

As a key member of our team, you will be responsible for providing essential support across phone, chat, and email channels, handling Level 1 inquiries, and assisting with administrative tasks. This entry-level position offers hands-on experience in a fast-paced environment, learning the ins and outs of customer support and administration.

The successful candidate will possess strong verbal and written communication skills, basic technical skills, and a genuine interest in helping others. Experience in customer service or administration is preferred, but not required.

A typical day in this role may include responding to customer enquiries, managing and prioritizing tasks, and collaborating with colleagues to maintain a positive team environment.

Our company culture values teamwork, open communication, and continuous improvement. We offer a competitive salary package, including a base salary of **$52,500** per annum, pro rata, depending on experience and location.

In addition to your salary, you will also enjoy a range of benefits, including opportunities for growth and development, flexible working arrangements, and a fun and supportive work environment.



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