Customer Insights Professional
7 days ago
At our organization, we're dedicated to fostering a culture of customer-centricity and driving meaningful change. Our goal is to enhance the financial wellbeing and sustainability of our millions of customers.
About the RoleThe Customer Insights Manager is responsible for collecting, analyzing, and interpreting customer complaint data to provide actionable insights that inform key business decisions. This role involves delivering proactive risk reporting to senior stakeholders to guide strategic decision-making.
Key Responsibilities:- Analyze large datasets to identify trends, patterns, and insights that drive business outcomes.
- Develop and maintain reports, dashboards, and visualizations that summarize key metrics and trends in an easy-to-understand format.
- Monitor key performance indicators (KPIs) to track the effectiveness of our Customer Resolution business.
- Communicate complex findings in a clear and concise manner to both technical and non-technical stakeholders.
- Provide actionable insights based on data to support informed business decisions.
- Advanced knowledge of data visualization tools, SQL, Excel, Python/R for statistical analysis, and data processing tools.
- Ability to think critically and interpret data to uncover meaningful insights that drive business growth.
- Strong communication and stakeholder management skills to present complex findings effectively.
- Attention to detail ensuring accuracy and consistency in data collection and reporting.
As a Customer Insights Manager, you will play a critical role in shaping our customer-centric strategy and driving business success. If you are passionate about data-driven decision making and have excellent analytical skills, we encourage you to apply for this exciting opportunity.
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