Customer Experience and Insights Professional
1 week ago
We are seeking a skilled Customer Experience and Insights Professional to drive our customer experience improvement efforts. This role involves consolidating data sources, creating new Voice of the Customer surveys, and generating insights to address knowledge gaps across the customer journey.
You will work closely with Brand, Innovation, Category, and Sales teams to advance all categories. Additionally, you will partner with external agencies to manage our continuous research programs, assess performance, and identify opportunities to enhance and refine our marketing strategies.
We're looking for someone who shares our pride in representing market-leading, trusted brands and products. If you're energized by working alongside teammates who have the same passion and drive as you, we want to hear from you.
Key Responsibilities- Centralize and summarize all customer experience data from trade and retail businesses.
- Identify knowledge gaps and create or optimize research to address them.
- Analyze customer experience data to support strategic planning and address ad hoc requests.
- C Coordinate the Dulux empathy program to enhance empathy skills and improve business decision-making.
- D deliver impactful consumer insights independently and with external agencies on key research programs.
- Experience and passion for VoC, consumer insights, or market research roles.
- Strong skills in stakeholder management, influencing, and project handling.
- Proficient in qualitative and quantitative research, with expertise in data analysis tools like Q, SPSS, and Power BI.
- Excellent reporting skills, with a talent for insightful storytelling and experience managing online communities.
- Proven experience in running consumer empathy programs within fast-paced environments.
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