Research and Insights Professional

7 days ago

Melbourne, Victoria, Australia beBeeInsights Full time $104,583 - $141,667
Job Description

We are looking for a skilled professional to join our team as a Research and Insights Specialist.

This role involves leading market and customer research projects across various digital platforms, products, and channels. The successful candidate will be responsible for analysing customer and competitive data, drawing actionable insights to unlock opportunities for brand, product, commercial, and customer experience.

The Research and Insights Specialist will partner with senior stakeholders across the business to build and maintain the brand, customer journey, and interaction research, and lead the Strategic NPS research program.

Key responsibilities include:

  • Analysing customer and competitive data to draw actionable insights
  • Leading Origin's Strategic NPS program to capture and communicate customer feedback
  • Defining and maintaining key metrics, targets, external benchmarking, and global best practice
  • Managing vendor relationships with research partners
  • Planning, conducting, analysing, synthesising, reporting, and presenting quantitative research studies

To succeed in this role, you will need proven experience in managing market research and/or voice of customer programs, as well as extensive experience in customer and market insights, qualitative and quantitative research, and data analysis techniques.

Meticulous attention to detail and strong analytical abilities are essential for extracting insights from complex data.

Required Skills and Qualifications

The ideal candidate should possess the following skills and qualifications:

Skills:

  • Market research management
  • Customer and market insights
  • Qualitative and quantitative research
  • Data analysis techniques

Qualifications:

  • Bachelor's degree in Marketing, Business Administration, or related field
  • Proven experience in managing market research and/or voice of customer programs
  • Extensive experience in customer and market insights, qualitative and quantitative research, and data analysis techniques
Benefits

We offer a range of benefits to support your career development and well-being, including:

  • Competitive salary and bonuses
  • Opportunities for career growth and professional development
  • Flexible working arrangements and remote work options
  • Access to cutting-edge tools and technologies
Others

As a Research and Insights Specialist, you will have the opportunity to work on challenging projects, develop your skills and expertise, and contribute to the success of our organisation.

If you are a motivated and talented individual with a passion for market research and customer insights, we encourage you to apply for this exciting opportunity.

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