Luxury Hotel Guest Experience Supervisor

14 hours ago


Melbourne, Victoria, Australia Accor Full time
About Sofitel Melbourne On Collins

As a luxury hotel in the heart of Melbourne's shopping, theatre and business precincts, Sofitel Melbourne On Collins combines French elegance and modern luxury to create an unforgettable guest experience.

Award-winning dining experiences

  • No35 restaurant offers sophisticated modern dining with vibrant contemporary French flair
  • Atrium Bar on 35 serves unique signature cocktails & refined exclusive ambience

Sofitel Melbourne On Collins is immersed in the city's thriving arts and entertainment scene and proudly champions culture and tradition with rotating art exhibitions.

About This Role

We are seeking a highly motivated and experienced Guest Experience Supervisor to join our Club Sofitel team on level 35. As a key contact for guests during their stay, you will provide exceptional service and ensure a luxurious experience for all visitors.

Responsibilities:
  • Lead, mentor and develop the team to maintain a fun and engaged work environment
  • Assist the Club Manager with recruitment, induction and training of new team members
  • Conduct probationary reviews, yearly performance reviews and development plans for team members
  • Roster staff according to daily operations and budget
  • Maintain Reception standards, including check-in/check-out procedures and Concierge services
  • Coordinate bookings for the Sofitel Club Business Centre and Boardroom
  • Maintain Food and Beverage standards, including stock and inventory control based on current and future occupancy
Requirements

To be successful in this role, you will need:

  • Minimum 12 months' experience in a luxury hotel in a Front Office position
  • Previous supervisory experience preferred
  • Strong focus on guest and team relations
  • Excellent communication and interpersonal skills
  • Knowledge of Opera an advantage
  • Ability to build rapport and interact professionally with guests and team
What We Offer

Sofitel Melbourne On Collins provides its ambassadors with career development opportunities within the hotel and wider Accor Group. Our inclusive company strives to attract, recruit and promote diverse talent. We offer:

  • Central accessible location in Melbourne's CBD
  • Laundered uniforms
  • Complimentary hotel stay package for your work anniversary
  • Worldwide employee and family and friends benefits at Accor Hotels

Salary: AU$60,000 - AU$80,000 per annum, depending on experience.



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