Client Relations Specialist
1 week ago
Client Relations Specialist - Caboolture and Redcliffe
Full-time permanent role Ideal for individuals with strong organizational and administrative capabilitiesAbout Hearing Australia
Hearing Australia is a reputable leader in the hearing health sector. We are dedicated to supporting and empowering individuals through their hearing health needs across the nation.
Your Role
As a Client Relations Specialist, you will play a crucial role in assisting clients from diverse backgrounds. Collaborating with a team that is committed to excellence, you will find fulfillment in aiding both children and adults who require our services. Your responsibilities will include:
Welcoming clients and managing all inquiries via phone and in-person Overseeing reception duties and performing general administrative tasks such as scheduling appointments, processing claims, and maintaining records Engaging with clients, including those with complex needs and from multicultural backgrounds Conducting minor repairs and troubleshooting for hearing aids Supporting Clinicians in delivering clinical services by identifying client needs, providing professional guidance, and demonstrating hearing aid usageWhat You Bring
We are looking for a candidate who excels in a client-focused environment, delivering outstanding and friendly service while managing intricate medical administration. You will possess:
A proactive approach to problem-solving with a strong sense of responsibility for your work; Intermediate to advanced computer skills, with familiarity in using applications on iPads; A passion for working in an organization that contributes positively to society, providing meaningful work that impacts the lives of our clients and their families.What is most important? Your commitment to assisting anyone in need. You will view your role as a significant responsibility and a remarkable opportunity to make a difference in lives across the nation.
Why Choose Hearing Australia?
There are numerous reasons to appreciate a career with us. Our team members highlight three key aspects that distinguish us:
Our approach: Our mission is to provide the best hearing solutions for everyone, everywhere. At Hearing Australia, you will know your contributions are meaningful. Our clientele: You will support and empower clients from all walks of life, which is the driving force behind our teams. Our future: As our industry progresses, we are dedicated to continuous learning and improvement, fostering an environment where everyone can succeed.What This Means for You
In your role as a Client Relations Specialist, you will understand that your daily efforts are making a difference for those who need our assistance. You will also benefit from:
An additional two rostered days off each month for full-time employees A competitive hourly wage along with a generous superannuation contribution Flexible working arrangements to accommodate personal and family needsJoin Us in Setting the Standard for Hearing Care
The successful candidate will be required to undergo a Police Check (cost covered), possess a valid driver's license, and have the right to work in Australia.
Hearing Australia is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We are enthusiastic about cultivating a diverse and inclusive workplace.
We encourage applications from Aboriginal and Torres Strait Islander peoples and individuals from various cultural backgrounds who are bilingual.
We are dedicated to ensuring a recruitment process and work environment that is accessible to all. If you require any accommodations, please inform us so we can assist you in fully participating in our recruitment process.
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