Import Operations Coordinator

5 days ago


Botany Bay, Australia people2people Full time
About the Role

The Import Operations Coordinator will be responsible for processing inbound shipments with precision and efficiency, ensuring top-notch customer service aligned with best practices.

Key Responsibilities:
  • Coordinating with airlines to obtain flight information and freight availability.
  • Invoicing and costing all import jobs within 24 hours of arrival.
  • Automating cargo consolidation processes.
  • Ensuring timely check-in of all freight received from the warehouse and completing check-ins by the end of each day.
  • Maintaining accuracy in invoicing and costing, striving to meet KPIs.
  • Continuously improving processes to enhance productivity and profitability.
  • Keeping regulatory qualifications up-to-date and relevant to the role.
  • Participating in company-provided training courses to enhance professional and industry knowledge.
  • Follow and adhere to all Security, Customs and Quarantine criteria.
  • Handling customer complaints promptly and effectively to ensure complete satisfaction.
Requirements

To be successful in this position, you will have:

  • A clear understanding of pallet sizes, weight restrictions and knowledge of weight balancing to anticipate daily volumes from pre-alerts.
  • Minimum 2 years of experience in a similar role.
  • Ability to communicate clearly and effectively with clients and colleagues to address any queries or concerns.
  • Demonstrated ability to understand employees' concerns and provide alternative solutions.
  • Display a high level of customer service and maturity when dealing with customers, peers and managers.
  • Possess high integrity, reliability, and a collaborative approach as a team player.
About You

This is an excellent opportunity for a motivated and organized individual to join our team. If you are passionate about delivering exceptional results and possess strong communication skills, we would love to hear from you.



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