Import Operations Supervisor
4 weeks ago
This is an exciting opportunity to join a renowned global aviation solutions provider as an Import Operations Supervisor. In this role, you will be responsible for actively managing and overseeing all facets of the import freight operations. You will collaborate closely with various departments to foster a supportive team environment within the branch and cultivate robust relationships with customers.
Key Responsibilities:
- Automate cargo consolidation processes.
- Oversee the processing of documentation handovers.
- Liaise with airlines for flight information and freight availability.
- Process all check-ins before the end of the day.
- Assist the warehouse team in maintaining speedy and accurate import services.
- Report and monitor damage and surplus cargo to management, investigate, and take appropriate action, including claims processing in line with the company's claims procedure.
- Respond to all claims promptly and professionally using the claims policy and procedures. Notify your reporting manager immediately of any significant claims issues.
- Conduct on the job training for new staff in relevant work practice processes and systems training.
- Participate in Customer Sales visits to improve operational issues and relations.
- Ensure that all employees follow and meet all Security, Customs and Quarantine criteria.
About You:
To be successful in this position, you must have strong leadership qualities, a clear understanding of pallet sizes, weight restrictions, and knowledge of weight balancing to anticipate daily volumes from pre-alerts. You should also have a minimum of 3 years of experience in a Freight Forwarding/Logistics Industry, the ability to communicate clearly and effectively with clients and colleagues, and a demonstrated ability to understand employees' concerns and provide alternative solutions. Additionally, you should possess high integrity, reliability, and a collaborative approach as a team player, in-depth knowledge of freight forwarding operations, strong management style and decision-making skills, and intermediate knowledge in MS Office applications.
What's in it for you:
- Attractive Salary of up to $90,000 + Super + OT
- Training and Growth Opportunities
- Free Parking On-Site
- Employee of the Month/Year Awards
- Yearly Discretionary Bonuses
- Parental Leave
- Mentor and Mentee Programs
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