Customer Service Representative

6 days ago

Mount Waverley, Victoria, Australia Grace Worldwide Full time

About the Role

Crown Worldwide Group is seeking a skilled Customer Service Representative to join our team in Mount Waverley. As a key member of our Mobility Division, you will be responsible for providing exceptional support and assistance to our clients and relocating employees.

Key Responsibilities

  • Manage client assignments both domestically and internationally, ensuring seamless relocation experiences.
  • Liaise with clients throughout the relocation process, resolving queries and concerns in a timely manner.
  • Maintain accurate electronic assignment files and databases, protecting sensitive information.
  • Complete financial tasks, including invoicing and reviewing third-party invoices.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build rapport with clients.
  • Highly motivated, with a keen eye for detail and ability to multitask under pressure.
  • Proven track record in delivering exceptional customer service in a fast-paced environment.
  • Strong Microsoft Office skills, including Word and Excel.

What We Offer

  • A competitive salary and superannuation package.
  • Opportunities for career advancement through mentoring and our formal learning and development program.
  • A dynamic, fast-paced work environment with a great team.

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