Customer Service Representative

3 weeks ago


Mount Waverley, Victoria, Australia Grace Worldwide Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Mobility Division.

The primary objective of this role is to provide exceptional support and assistance to our clients and relocating employees, ensuring a smooth and stress-free relocation experience.

As a Customer Service Representative, you will be responsible for managing client assignments, liaising with clients throughout the relocation process, and ensuring ongoing clear lines of communication with internal and external stakeholders.

You will also be responsible for providing problem-solving and solutions, accurately maintaining electronic assignment files and databases, and completing financial tasks such as invoicing and reviewing third-party invoices.

About You

To be successful in this role, you will need to be confident, driven, and empathetic, with excellent communication and interpersonal skills.

You will also need to be highly motivated, with a keen eye for detail and the ability to work well under pressure.

Previous experience in a similar role is highly regarded, but not essential. What is essential is your ability to demonstrate empathy and commitment to exceptional customer service across a culturally diverse customer base.

What's In It For You?

We offer a competitive salary and superannuation, the opportunity for career advancement through mentoring and our formal learning and development program, and a fantastic employee reward and recognition program.

You will also have access to our confidential EAP wellness program, discount financial products, novated lease salary sacrifice, and much more.

About Crown

Crown Worldwide Group operates from over 265 locations in almost 55 countries, providing global mobility services, transportation of household goods and fine arts, departure and destination services, business information storage, high value warehousing, freight forwarding, and third-party logistics.



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