Customer Support Specialist

4 weeks ago


Mount Waverley, Victoria, Australia I-MED Full time

About this role

Who we are

I-MED is a leading medical imaging provider with a strong commitment to excellence in patient care. Our team of dedicated professionals is passionate about delivering high-quality services to our patients.

We are seeking an experienced and enthusiastic Customer Support Officer to join our Mount Waverley team. This is a permanent part-time position working 4 days a week, with flexibility to work from home.

Your role will be based on a busy, yet supportive inbound service desk, primarily answering calls from healthcare professionals and assisting with their enquiries. Technical and/or medical experience is beneficial, but exceptional customer service and soft skills are key to excelling in this role.

Key responsibilities include:

  • Responding to calls in a timely, professional and caring manner
  • Providing exceptional customer service, demonstrating care and empathy
  • Developing and maintaining strong working relationships with healthcare professionals, patients, staff and managers

To be successful in this role, you will have:

  • Strong customer service skills and experience
  • Previous high-volume service desk experience
  • Demonstrated initiative and willingness to learn
  • Strong computer skills and experience using multiple programs simultaneously
  • Excellent interpersonal and communication skills
  • Ability to work autonomously and in a team environment

If you're passionate about delivering excellence in healthcare services, we encourage you to apply today.



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