Customer Support Specialist
5 days ago
About this role
Who we are
I-MED is a leading medical imaging provider with a strong commitment to excellence in patient care. Our team of dedicated professionals is passionate about delivering high-quality services to our patients.
We are seeking an experienced and enthusiastic Customer Support Officer to join our Mount Waverley team. This is a permanent part-time position working 4 days a week, with flexibility to work from home.
Your role will be based on a busy, yet supportive inbound service desk, primarily answering calls from healthcare professionals and assisting with their enquiries. Technical and/or medical experience is beneficial, but exceptional customer service and soft skills are key to excelling in this role.
Key responsibilities include:
- Responding to calls in a timely, professional and caring manner
- Providing exceptional customer service, demonstrating care and empathy
- Developing and maintaining strong working relationships with healthcare professionals, patients, staff and managers
To be successful in this role, you will have:
- Strong customer service skills and experience
- Previous high-volume service desk experience
- Demonstrated initiative and willingness to learn
- Strong computer skills and experience using multiple programs simultaneously
- Excellent interpersonal and communication skills
- Ability to work autonomously and in a team environment
If you're passionate about delivering excellence in healthcare services, we encourage you to apply today.
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