Customer Support Specialist
4 weeks ago
About I-MED
We're a community of passionate professionals committed to excellence in medical imaging. With over 270 clinics and 6 million patient procedures annually, we're one of the largest providers in the world.
Our Team
We're seeking an experienced Customer Support Officer to join our Mount Waverley team. This is a permanent part-time position working 4 days a week with flexibility to work from home.
Your Role
You'll be based on a busy, yet supportive inbound service desk, primarily answering calls from healthcare professionals and assisting with their enquiries. Technical and/or medical experience is beneficial, but exceptional customer service and soft skills are key to excelling in this role.
Key Responsibilities
- Respond to calls in a timely, professional, and caring manner
- Provide exceptional customer service, demonstrating care and empathy
- Develop and maintain strong working relationships with healthcare professionals, patients, staff, and managers
Requirements
- Strong customer service skills and experience
- Previous high-volume service desk experience
- Demonstrated initiative and willingness to learn
- Strong computer skills and experience using multiple programs simultaneously
- Excellent interpersonal and communication skills
- Ability to work autonomously and in a team environment
About You
If you're passionate about delivering excellence in healthcare services, we encourage you to apply today.
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