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Client Relationship Manager, Hospitality Technology

2 months ago


Council of the City of Sydney, Australia Sabre Full time

Company Overview:

Sabre is a leading technology firm that drives innovation in the global travel sector. By harnessing cutting-edge technology, we deliver comprehensive solutions that tackle significant challenges and seize major opportunities within the travel landscape.

About the Team:

Our Sabre Hospitality division merges extensive expertise with pioneering technology to empower hoteliers worldwide to exceed expectations. Utilizing SynXis, the premier global hospitality commerce and distribution platform, we enable hotel operators to overcome obstacles, enhance daily operations, and stay ahead of competitors. Our foundation is built on a passion for hospitality, with technology being the core of our initiatives.

Role Overview:

We are on the lookout for a dedicated and results-oriented Account Manager to join our dynamic team. This position demands a robust background in account management, particularly within the business software or hospitality sectors. As the main point of contact for our clients, you will assist them in optimizing their use of our central reservation system (CRS) to boost revenue and enhance operational efficiency.

Key Responsibilities:

  • Serve as the primary liaison for designated hotel accounts, addressing inquiries, resolving issues, ensuring customer retention through renewals, and providing continuous support.
  • Monitor account performance and proactively identify opportunities for upselling and cross-selling additional services.
  • Conduct comprehensive needs assessments and deliver customized presentations to illustrate the benefits and return on investment of potential solution enhancements.
  • Oversee the complete sales cycle for new solutions, from prospecting to closing, ensuring a seamless transition from sales to implementation.
  • Collaborate with the marketing department to devise strategies and campaigns that resonate with hotel clients.
  • Document sales activities and customer interactions in CRM software to guarantee precise reporting and forecasting.
  • Stay informed about industry trends, competitor offerings, and technological advancements to provide insightful recommendations to clients.

Qualifications:

  • Bachelor's degree in business, hospitality management, or a related discipline.
  • Minimum of 3 years of experience in sales or account management, ideally within the hotel software or hospitality sector.
  • Demonstrated success in meeting or surpassing sales targets.
  • Familiarity with CRM systems and sales enablement tools.
  • Willingness to travel occasionally for client meetings or industry events.

Personal Attributes:

  • Outstanding communication and interpersonal skills, capable of establishing strong relationships with diverse stakeholders.
  • Strong problem-solving skills with a focus on customer satisfaction.
  • Results-oriented mindset with the ability to navigate challenges effectively.
  • Excellent organizational abilities with a strong capacity to prioritize tasks and follow through.

Why Choose Sabre?

At Sabre, you will engage in projects that significantly impact the travel industry. You will be part of a collaborative and innovative environment dedicated to connecting people with meaningful experiences.