Account Manager, Hospitality Solutions Expert

6 days ago

Council of the City of Sydney, Australia Sabre Full time

About Sabre

Sabre is a leading technology company that powers the global travel industry. By leveraging next-generation technology, we create innovative solutions that take on the biggest opportunities and solve the most complex challenges in travel.

As a technology company at the center of the travel industry, we shape the future by offering advancements that pave the way for a more connected and seamless ecosystem. We power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

About the Team

Sabre Hospitality combines unrivaled experience and innovative technology to help hoteliers around the world succeed. Powered by SynXis, the leading global hospitality commerce and distribution platform, hoteliers can drive revenue growth and improve operational efficiency.

Job Summary

We are seeking a customer-obsessed and results-driven Account Manager to enhance our team. This role requires a strong background in account management within the business software or hospitality sectors.

Key Responsibilities

  • Act as the primary point of contact for assigned hotel accounts, addressing inquiries, resolving issues, and retaining customers through renewals and ongoing support.
  • Monitor account health and proactively seek opportunities for upselling and cross-selling additional services.
  • Conduct needs assessments and deliver tailored presentations to showcase the benefits and ROI of potential solution upselling.
  • Manage any new solution sales cycle from prospecting to closing, ensuring a smooth transition from sales to implementation.
  • Collaborate with the marketing team to develop strategies and campaigns that resonate with hotel clients.
  • Track sales activity and customer interactions in CRM software to ensure accurate reporting and forecasting.
  • Stay current with industry trends, competitor offerings, and technological advancements to provide informed recommendations to clients.

Qualifications and Education Requirements

  • Bachelor's degree in business, hospitality management, or a related field.
  • 3+ years of experience in sales or account management, preferably within the hotel software or hospitality industry.
  • Proven track record of meeting or exceeding sales targets.
  • Familiarity with CRM systems and sales enablement tools.
  • Willingness to travel occasionally to meet clients or attend industry events.

Personal Attributes

  • Exceptional communication and interpersonal skills, capable of building strong rapport with diverse stakeholders.
  • Strong problem-solving abilities with a customer-centric orientation.
  • Results-driven mindset with resilience in overcoming challenges.
  • Excellent organizational skills with a keen ability to prioritize tasks and follow through.

Location

Brisbane or Sydney, Australia

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