Client Relationship Manager

7 months ago

Sydney, Australia Link Group Full time

**Client Relationship Manager - 12-month Fixed Term Contract**

**Overview**:
As a Client Relationship Manager (CRM), your role is pivotal in delivering on Link Market Services Limited's (Link) commitment to understanding, anticipating, and managing the needs and expectations of our clients. This 12-month fixed-term contract, covering a period of maternity leave, is an excellent opportunity for an experienced professional in the financial markets industry, with expertise in share registry and ASX trading. The position will be based in our Sydney CBD office on George Street, with hybrid working arrangements available.

**Key Accountabilities and Main Responsibilities**:

- Maintain and cultivate relationships with fee-paying clients and internal departments, proactively managing client expectations.
- Conduct meetings with clients, anticipating their evolving needs.
- Oversee project and mailing management, including overall responsibility for each client's Annual General Meeting.
- Ensure all registry tasks achieve desired outcomes for both Link and its clients.
- Ensure clients comply with regulatory requirements and contractual terms of business.
- Develop long-term relationships based on knowledge, trust, and added value, fostering stability and incremental income.
- Negotiate appropriate commercial terms that reflect risks and costs while delivering optimal service to the client.
- Achieve new business revenue, tracking progress against targets following company reporting standards.
- Review and provide input into client complaints reporting and client query management reporting.
- Ensure operational controls align with established procedures, mitigating business risks.
- Effectively manage issues and queries against agreed service levels in collaboration with internal departments.

**Experience & Personal Attributes**:

- Proven experience in a relationship management or client-facing role within the financial markets industry (e.g., Share Registry, Capital Markets, or Brokerage).
- Excellent track record of building and maintaining productive relationships, generating cross-selling and new sales opportunities.
- Successful management of clients across diverse industries.
- Demonstrated experience in managing challenging discussions or situations and turning them into positive outcomes.
- Confident and professional communicator with excellent verbal, written, and presentation skills.
- High attention to detail, with proven ability to prioritize work to meet deadlines.
- Team player with the ability to work collaboratively as well as independently when needed.
- Intermediate to advanced proficiency in Word, Excel, Outlook, and PowerPoint.

**What’s it Like to Work Here?**

At Link Group, we've built a supportive and inclusive culture that values diversity, flexibility, and blended working. We are proud to foster an open and transparent environment, prioritizing the health and wellbeing of our people. Continuous learning and skill development are key aspects of our workplace, providing you with the tools needed for career growth and personal development.

If you believe you're a great fit, we invite you to click on the **APPLY button **and join Link Group in shaping the future of financial services.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is

  • Client Relationship Manager

    2 months ago

    Sydney, Australia eToro Full time

    eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is...

  • Client Relationship Manager

    3 months ago

    Sydney, Australia LEAP Legal Software Full time

    **_“When you believe in the power of LEAP, it’s easy to help our network of lawyers believe too.”_**: **CLIENT RELATIONSHIP MANAGER, Sydney Australia**: - Our Client Relationship Managers ensure long-term retention of our clients, maximising their satisfaction of, and loyalty to LEAP. - Work for a Culture that values its Employees - Full-time,...

  • Client Relationship Manager

    9 months ago

    Sydney, Australia Ashurst LLP Full time

    **The Opportunity**: Our Client Growth & Innovation team plays an integral part of the Firm's growth strategy driving the development and performance of the Strategic Client Portfolio (Priority Clients Program). A newer pillar within Clients, Markets and Growth function, this department represents a true focus on transformation to the way the firm manages...

  • Client Relationship Manager

    2 weeks ago

    Sydney, Australia PeopleScout Careers Full time

    We Champion Fresh Thinking, New Perspectives and Endless Possibilities We are currently on a transformational journey which is positioning us for the next phase in our growth. Looking at every part of our business we're questioning how we better support our clients and teams to be the best they can and continue to exceed expectations. Central to our success...

  • Client Relationship Manager

    7 months ago

    Sydney, Australia Stellar Recruitment Full time

    **Contract Type**: - Full Time**Location**: - NSW - Sydney - NSW**Industry**: - Sales & Account Management**The Organisation**: Our client is an award-winning integrated facility services organisation who is an innovator and leader within its field. With a clear record of success and sustained growth domestically and internationally, this industry expert...

  • Client Relationship Manager

    8 months ago

    Sydney, Australia Link Group Full time

    **About Us**: At Link Market Services Limited (Link), we are dedicated to understanding, anticipating, and managing the needs and expectations of our clients. As a Client Relationship Manager (CRM), you'll play a vital role in ensuring maximum revenue potential while maintaining strong relationships with our clients and their investors. **Role...

  • Client Relationship Manager

    20 hours ago

    Sydney, Australia Kaizen Recruitment Full time

    Industry leading financial services provider - Newly created role | Collaborative culture - Melbourne/Sydney CBD | Flexible WFH opportunity **Key Responsibilities** - Managing relationships with a portfolio of NFP clients throughout the investment process. - Maintaining a strong understanding of clients’ preferences, and finding solutions based on product...

  • Client Relationship Manager

    7 months ago

    Sydney, Australia LRI Invest S.A. Full time

    Apex Group is seeking a flexible, full-time Client Services Manager, and the role comes with an attractive salary and benefits package. Do you have Client Advisor or Financial Services experience, and are you looking for a new opportunity in Sydney? As a Client Relationship Manager, you will act as the client's point of contact for all client queries and...

  • Client Relationship Manager

    7 months ago

    Sydney, Australia Talent International Full time

    australia sydney permanent au$115000 - au$120000 per annumOur Client is an established Wealth Management company currently seeking a skilled Client Relationship Manager to join their team in a full time position. This position offers a challenging but rewarding workplace and opportunity. Working closely with clients and stakeholders. **In this role you...

  • Client Relationship Manager

    3 days ago

    Sydney, Australia Charterhouse Full time

    **Up to 80k package**: - **Close knit team**: - **Sydney CBD | Hybrid**: - **Be recognised, valued and rewarded** My client is a Chartered Accounting firm seeking a bubbly and personable Client Relationship Manager You will be responsible for providing high quality service to clients and professional support to client advisers Be part of a team where...

  • Client Relationship Manager

    2 months ago

    Sydney, Australia Equity Trustees Full time

    Are you passionate about building strong client relationships and managing diverse portfolios? In this client-focused role, you will manage a wide range of compensated clients, ensuring their financial needs are met and their investment portfolios are effectively overseen in collaboration with their financial advisers. As a dedicated Relationship Manager,...

  • Client Relationship Manager

    5 months ago

    Sydney, Australia Flywire Full time

    **Company Description** Are you ready to trade your job for a journey? Become a FlyMate!** Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform,...

  • Client Relationship Manager

    4 weeks ago

    Sydney, New South Wales, Australia hipages Group Full time

    We're seeking a skilled Client Relationship Manager to join our dynamic team at hipes Group. As a Client Relationship Manager, you'll play a critical role in building and maintaining strong relationships with our tradie customers.The estimated salary for this role is $65,000 - $85,000 per annum, depending on experience. About the Role:This is an excellent...

  • Client Relationship Manager

    4 days ago

    Sydney, Australia Coadys Personnel Full time

    Our client is a leading well recognised SaaS Technology firm who boast numerous awards as being one of Australia's **Best Places To Work**! This is an exceptional position for a passionate and proactive Client Relationship / Sales professional to join their dynamic National team. The main focus of the role is to support client retention strategy to ensure...

  • Associate - Client Relationship Manager

    6 days ago

    Sydney, Australia Anton Murray Consulting Full time

    Sydney- Ancillary Areas- PermanentOur client is a leading global financial services firm seeking a Relationship Manager, at Associate level, working as part of the Global Client Management team. As a Client Relationship Manager you will work as part of a global RM team in Sydney covering all business lines and services. This is a high quality Relationship...

  • Client Relationship Manager

    7 months ago

    Sydney, Australia Equity Trustees Full time

    This role is very client-focused and will see you managing a diverse portfolio of compensated clients. As the dedicated Relationship Manager, you will support your clients by ensuring their financial needs are met and overseeing their investment portfolio in collaboration with their financial adviser. In addition, you will communicate with each client...

  • Client Relationship Manager

    4 weeks ago

    Sydney, New South Wales, Australia OMD Australia Full time

    Account Manager Role at OMD AustraliaThis is a key opportunity to join one of the leading media companies in Australia, as they continue to grow rapidly.As an Account Manager, you will play a crucial role in delivering high-quality results across your client patch, working closely with a talented team.Key Responsibilities:Collaborate with strategists and...

  • Client Relationship Manager

    2 weeks ago

    Sydney, Australia Employsure Full time

    Reignite our Client passion for our service - Solutional & Nurturing process - Purpose led business where education is our mantra Employsure is the leading workplace relations specialist in Australia and New Zealand. We empower employers, providing them with the knowledge and strategies to ensure fairness and safety in the workplace, something which is...

  • Client Relationship Manager

    1 month ago

    Sydney, New South Wales, Australia Gartner Full time

    OverviewGartner is a leading research and advisory company that guides the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.Salary and BenefitsWe offer a competitive salary of $120,000 - $180,000...

  • Client Relationship Manager

    7 months ago

    Sydney, Australia Medilaw Full time

    **Company Description** The Medilaw Group offers fair and balanced opinions to the legal, insurance, workers compensation, superannuation and government sectors across Australia. Our network of specialists, across a variety of medical specialties, express their medical opinion objectively, fairly and with due consideration to the injured party. We are...