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Senior Technical Trainer

2 months ago

Melbourne, Victoria, Australia DigiCert Full time
{"title": "Senior Technical Trainer", "content": "Job Summary

DigiCert is seeking a dynamic and innovative Senior Technical Trainer to design and develop our "Technical Professional" and "PKI Architect" certification programs. As a key member of our team, you will be responsible for analyzing training needs, collaborating with subject matter experts, and facilitating online and live instructor-led training sessions for internal staff, partners, and customers.

Key Responsibilities
  • Analyze training needs through a needs assessment process and consult with key stakeholders to identify performance improvement opportunities.
  • Collaborate with subject matter experts to design, develop, and maintain learning content, including instructor-led and self-paced eLearning training on DigiCert products and services.
  • Facilitate online and live instructor-led training sessions for DigiCert internal staff, partners, and customers.
  • Act as project leader in managing deliverables, schedules, and overall implementation of programs.
  • Create complex virtual lab environments that support our virtual, instructor-led training offerings.
  • Contribute innovative approaches to field enablement by keeping current with new learning methods and technologies.
Requirements
  • 3-5 years' experience working with enterprise PKI deployments, implementations, certificate enrollment automation, and issuance methods.
  • Bachelor's degree in Information Technology or work experience or CompTIA A+, CompTIA Network+, and CTT+ certifications.
  • Experience with Cloud-Hosted Virtual IT Labs (VMWare, Cloud Share).
  • Proficiency in MS Office (Word, PowerPoint, Excel).
  • Familiarity with Learning Management Systems (Moodle).
  • Experience with eLearning Content Development Tools (Articulate Rise, Adobe Captivate).
What We Offer
  • Generous time off policies.
  • Top-shelf benefits.
  • Education, wellness, and lifestyle support.
", "lang_code": "en-US"}