BESS Technical Trainer
4 weeks ago
The Battery Energy Storage System (BESS) Technical Trainer is a critical role at Fluence, responsible for designing, developing, and delivering specialized training programs for the design, operation, maintenance, and troubleshooting of BESS technologies. This position requires a deep understanding of BESS technology, excellent communication and organizational skills, attention to detail, and the ability to collaborate effectively with both internal and customer teams.
Key Responsibilities
Internal:
• Design and develop comprehensive technical training programs according to organizational requirements, including presentations, manuals, and assessments.
• Work closely with the Operations Improvement Team, HR, and Functional Leads in developing Skills and Competency Matrix for Personnel.
• Create both in-person and online training modules in various formats (classroom, virtual, one-on-one) to cater to different learning styles, needs, and outcomes.
• Maintain records of participant progress and certifications.
• Continuously update training materials to reflect feedback from sites and the latest advancements in process, technology, and industry standards to improve overall program outcomes.
• Foster a positive and inclusive learning environment that encourages professional growth, feedback, and continuous improvement.
External:
• Design and develop comprehensive technical training programs according to contractual requirements.
• Instruct technical teams on BESS control systems, power conversion systems, and energy management systems.
• Emphasize safe handling, operation, and emergency response procedures related to BESS installations, including fire safety and electrical safety.
• Work closely with customers to understand their goals and challenges, tailoring solutions to meet their future specific training or service requirements.
• Upselling and Cross-Selling - Identify opportunities to upsell or cross-sell additional products or services that can benefit the customer.
Qualifications
• Bachelor's degree in a relevant technical field or extensive equivalent work experience.
• Proven experience as a Technical Trainer/Customer Success Manager or similar role.
• Strong technical background with experience in battery energy storage systems, power conversion systems, energy management systems, and renewable energy integration.
• Ability to simplify complex technical concepts for diverse audiences.
• Exceptional presentation and delivery skills.
• High level of patience and empathy.
• Advanced technical skills in e-learning and mobile training.
Professional Certifications (desired)
• Certification such as CTT+ (Certified Technical Trainer) is a strong preference.
Language
Fluent in English required.
Travel
The role will include domestic travel and may include some regional travel to project sites or customer locations.
About Fluence
Fluence is a global market leader in energy storage products and services and digital applications for renewables and storage. With a presence in 30 global markets, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable storage products, comprehensive service offerings, and the Fluence IQ platform, which delivers AI-enabled digital applications for managing and optimizing storage and renewables. The company is transforming the way we power our world by helping customers create more resilient and sustainable electric grids.
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