Luxury Hotel Concierge

1 month ago


Melbourne, Victoria, Australia Marriott International Full time
Club Team Leader

As a Club Team Leader at The Ritz-Carlton, you will be the epitome of luxury service, exceeding guest expectations and embodying the legendary service that makes us a leading luxury brand. Our commitment to honesty, respect, and growth opportunities will enable you to thrive in your career.

Key Responsibilities:
  • Lead the club shift, ensuring seamless operational tasks and exceptional guest experiences.
  • Develop in-depth knowledge of the luxury hotel and surrounding area to provide personalized recommendations.
  • Assist guests with check-in, departure, and dedicated club concierge services.
  • Provide food and beverage service during 5 daily meal periods, ensuring exceptional quality and presentation.
  • Handle general inquiries, going above and beyond to create memorable guest experiences.
  • Build and strengthen relationships with existing and new guests, promoting loyalty and future bookings.
  • Take guest reservations, manage cash handling and credit card responsibilities, and maintain accurate records.
  • Oversee service standards, identifying areas for improvement and implementing initiatives to enhance the guest experience.
  • Empower your team by providing motivation, support, and opportunities for growth and development.
About You:
  • Experience with OPERA property management system or similar.
  • Food and beverage service experience preferred.
  • Hold an approved Responsible Serving of Alcohol certificate.
  • Relevant experience in a similar role.
  • Working rights in Australia.
  • Enthusiasm for career growth and development.
  • Self-motivation, drive, and energy in a fast-paced environment.
Our Benefits:
  • Exclusive staff discounts on food and beverage and hotel rooms.
  • Participation in the Life with the Works program, offering flexible working hours, locations, and time off for personal pursuits.
  • Access to internationally recognized training programs, unlimited strategic development, and exciting career opportunities within Marriott International.
  • Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
  • Opportunity to receive Employee Referral Incentives and work with friends.
  • Part of the largest hotel network in the world, valuing equality, diversity, and inclusiveness.

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, committed to putting people first for 90+ years. Apply now to be part of our legendary service team.



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