Luxury Hotel Concierge
1 month ago
As a Club Team Leader at The Ritz-Carlton, you will be the epitome of luxury service, exceeding guest expectations and embodying the legendary service that makes us a leading luxury brand. Our commitment to honesty, respect, and growth opportunities will enable you to thrive in your career.
Key Responsibilities:- Lead the club shift, ensuring seamless operational tasks and exceptional guest experiences.
- Develop in-depth knowledge of the luxury hotel and surrounding area to provide personalized recommendations.
- Assist guests with check-in, departure, and dedicated club concierge services.
- Provide food and beverage service during 5 daily meal periods, ensuring exceptional quality and presentation.
- Handle general inquiries, going above and beyond to create memorable guest experiences.
- Build and strengthen relationships with existing and new guests, promoting loyalty and future bookings.
- Take guest reservations, manage cash handling and credit card responsibilities, and maintain accurate records.
- Oversee service standards, identifying areas for improvement and implementing initiatives to enhance the guest experience.
- Empower your team by providing motivation, support, and opportunities for growth and development.
- Experience with OPERA property management system or similar.
- Food and beverage service experience preferred.
- Hold an approved Responsible Serving of Alcohol certificate.
- Relevant experience in a similar role.
- Working rights in Australia.
- Enthusiasm for career growth and development.
- Self-motivation, drive, and energy in a fast-paced environment.
- Exclusive staff discounts on food and beverage and hotel rooms.
- Participation in the Life with the Works program, offering flexible working hours, locations, and time off for personal pursuits.
- Access to internationally recognized training programs, unlimited strategic development, and exciting career opportunities within Marriott International.
- Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
- Opportunity to receive Employee Referral Incentives and work with friends.
- Part of the largest hotel network in the world, valuing equality, diversity, and inclusiveness.
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, committed to putting people first for 90+ years. Apply now to be part of our legendary service team.
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