Luxury Guest Experience Specialist

4 weeks ago


Melbourne, Victoria, Australia Marriott Full time

Job Overview

As a Luxury Guest Experience Specialist at The Ritz-Carlton, you will play a vital role in delivering exceptional service to our discerning guests. Your primary responsibility will be to create unforgettable experiences from arrival to departure, ensuring that every guest feels valued and cared for.

Key Responsibilities

  • Securely park guest vehicles, deliver bags, and manage amenities according to hotel policies.
  • Assist the Front Office team with general operational tasks to ensure a seamless guest experience.
  • Welcome guests to their rooms, explaining all features and hotel offerings.
  • Be knowledgeable about the hotel and the surrounding area, providing expert recommendations to exceed guest expectations.
  • Strengthen relationships with both existing and new guests, delivering our legendary service and facilitating future bookings.
  • Advise on local activities, tag and deliver luggage to guest rooms, handle mail and parcels for guests and the hotel.

About You

  • Hold a current and valid driver's license.
  • Have experience in a similar role, preferably within a luxury environment.
  • Must have working rights in Australia to be considered for the role.
  • Passionate about advancing your career within a dynamic team environment.
  • Thrive in a fast-paced setting with a proactive, driven attitude.
  • Possess smart solutions and a positive, can-do attitude.

Our Benefits

  • Exclusive staff discounts on food and beverage and hotel rooms for you, your family and friends.
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month.
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group.
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program.
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend.
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness.


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