Strategic Client Solutions Director

1 week ago

Sydney, New South Wales, Australia Consilio LLC Full time

Job Summary

The Senior Account Manager for Consilio will serve as the primary strategic account manager for key client accounts generating staffing revenue and/or limited eDiscovery and managed review services revenue. This role requires a portfolio of named accounts, with a focus on account management, retention, and institutionalization, as well as year-over-year revenue growth through expansion of new service lines.

Responsibilities

  1. Protect and grow existing account revenue by serving as the central point of contact for account information, issue escalation and resolution, and relationship management.
  2. Map and track whitespace within each account, creating and executing a plan to grow Consilio services accordingly.
  3. Broaden and deepen relationships with each account, asking questions to generate leads with buyers in different business units globally.
  4. Promote Consilio's eDiscovery, review, consulting, and staffing service lines in all client locations, involving and introducing local experts and Business Developers as necessary.
  5. Facilitate cross-jurisdictional support for global matters.
  6. Perform other duties as assigned to support the growth and success of Consilio.

Requirements

  • 4-Year Degree from an accredited University.
  • Minimum of 5 years of Legal-industry sales (preferred) or account management experience.
  • A flexible approach to communication; able to adapt message quickly to the appropriate level or function with poise, polish, and relevance.
  • High attention to detail and self-starter motivation.
  • A highly intelligent and energetic executive attitude with the ability to quickly assess business situations and act in an informed and decisive manner to drive required results.
  • Excellent written and verbal skills; ability to articulate complex subject matter to non-technical audiences in a concise and compelling manner.

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