Building Stronger Communities

7 days ago

Melbourne, Victoria, Australia beBeeCommunity Full time $60,000 - $85,000
Indigenous Community Manager Job Description">

This is a unique opportunity to work onsite at Halcyon Rise, as the first point of contact for homeowners. Your exceptional interpersonal skills will be crucial in this dynamic and varied role where every day is different.

You will deliver a customer-centric experience by being community-minded and service-oriented.

Key Responsibilities:

  • Build, maintain, and grow positive and respectful relationships with homeowners.
  • Manage homeowners' queries in a timely manner.
  • Manage and address any concerns within the community.
  • Welcome new homeowners and ensure they are embedded into the community.
  • Work collaboratively with all contractors, service providers, and other key stakeholders.
  • Ensure all financial operations carried out within the community are within budget.
  • Manage and oversee all community administration.
  • Ensure all legislative and regulatory compliance, guidelines, and policies are followed.
  • Manage the Community Office and The Homestead, our newly created communal facilities within the community (e.g., library, gym, cinema).
  • Facilitate and assist in establishing and supporting homeowner interest groups.
  • Work collaboratively with Facilities Caretaker to ensure the needs of the community are being met.

Required Skills and Qualifications:

  • Experience working in a customer service-related role, with responsibility for overseeing day-to-day operations.
  • Strong negotiation and conflict management skills, with the ability to drive positive outcomes.
  • Proficient with financial and budget management.
  • Proficient computer literacy, including use of MS Office Suite.
  • Able to multitask, with a high level of attention to detail and a natural problem-solving ability.
  • Strong communication skills, with the ability to relate and understand customers' needs.
  • Natural ability to develop relationships, including the ability to network, influence, and maintain discretion.

Application Requirements:

Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

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