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Customer Service Representative

2 months ago

North Sydney Council, Australia Norths Collective Full time

About Norths Collective

Norths Collective is a forward-thinking, fresh, and competitive brand that is a leader in the club and gaming industry. We are passionate about bringing people together through exceptional food, drinks, events, health and fitness, and entertainment experiences. As a not-for-profit business, we are committed to giving back to our community through sport, social, and sustainability initiatives.

About the Role

We are seeking a passionate Customer Service Attendant to join our team at The Greens. The overall purpose of this role is to deliver exceptional and memorable service to our guests. You will be working in an enthusiastic team environment, ensuring all aspects of our guest experience exceed expectations.

Key Responsibilities

  • Provide efficient and friendly service to our members and guests
  • Clear and reset tables, ensuring service areas are clean and tidy
  • Ensure accurate processing of cash and credit card transactions
  • Use in-house systems to place orders
  • Maintain standards of hygiene for food handling and presentation
  • Effectively communicate with all patrons and staff

Requirements

  • Full availability over a seven-day week
  • A genuine desire to help people have a great experience
  • Excellent communication and customer service skills
  • Hold current Responsible Service of Alcohol (RSA) and Responsible Conduct of Gaming (RCG) certification
  • Manual handling abilities are a must, combined with a love of being on your feet

Our Benefits

  • Discounted rates on meals
  • Free gym membership at Norths Fitness
  • Dynamic, energized management team that is embracing change and focused on success
  • Access to Norths Collective Academy
  • Work for a club that continues to reinvent its relevancy to its local community
  • Extensive training and development

We invest a lot in our people and offer significant on-the-job training. This is a great place to learn and grow in your hospitality career.