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Debt Recovery Specialist

2 months ago

Melbourne, Victoria, Australia Bureau Veritas Group Full time

Bureau Veritas Group is a leading player in the Testing, Inspection and Certification Services industry. With over 84,000 employees serving more than 400,000 clients across 140 countries, we are committed to delivering exceptional services.

About the Role

This role reports to the AR Manager and works closely with key stakeholders to collect outstanding monies while maintaining excellent customer relationships. The successful candidate will manage a significant client ledger, ensuring timely debt recovery and high levels of customer satisfaction.

Key Responsibilities
  • Manage a substantial client portfolio, fostering strong relationships with internal stakeholders, including Sales & Customer Service, to deliver outstanding customer support.
  • Address and resolve finance queries related to accounts.
  • Maintain open communication channels and keep detailed records of all customer interactions within our collection tool (Getpaid).
  • Work autonomously and collaboratively with other departments to address agreed-upon problems and provide exceptional service.
  • Engage with internal and external customers with diplomacy and professionalism to achieve high customer satisfaction and build lasting relationships.
  • Prepare weekly Aged Debtor reports from the Getpaid collection tool.
  • Process credit applications and create customer accounts in our accounting system.
  • Manage our shared email inbox.
Essential Skills, Experience and Competencies
  • A minimum of five years' experience in Credit Management or Finance is highly regarded.
  • The ability to prioritize customer needs and deliver exceptional service is essential.
  • A track record of forming strong relationships with internal stakeholders and driving process improvements is desirable.
  • Strong problem-solving skills and the ability to remain calm under pressure are crucial.
  • Excellent written and verbal communication skills are necessary for success in this role.
  • The ability to collaborate effectively and work within a dynamic team environment is vital.
  • Initiative, lateral thinking, and sound judgment are essential for this position.
Estimated Salary: $65,000 - $80,000 per annum