Claims Recovery Officer

2 months ago

Melbourne, Australia Zurich Insurance Full time

**A new adventure awaits**

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?

At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet read on

**Let’s create a brighter future together, let’s make a difference**

We have a new Claims Recovery Officer position available, reporting to the Team Leader, Motor Claims.

As a Claims Recovery Officer, you will play a vital role in recovering outstanding claims payments from third parties and their insurers. You will work within a fast-paced environment to ensure efficient handling of recovery claims, safeguarding Zurich’s interests while providing excellent customer service. This role is critical in maintaining the financial integrity of our motor claims operations.

Responsibilities include:

- Pursue resolution by investigating and evaluating legal liability and determining the case strategy as it relates to recovery opportunities
- Obtains and provides necessary information to the case by communicating with customer, witnesses, legal experts and underwriters.
- Brings file to successful resolution by participating/leading negotiations, arbitrations and or litigation.
- Works collaboratively with claims adjusters / vendors / customers.
- Manages and directs vendor/supplier interaction on recovery matters, including fully outsourced files
- Ability to effectively evaluate and resolve cases within authority in a timely manner
- Brings file to successful resolution by participating/leading negotiations, arbitrations and/or litigation.
- Adheres to local regulatory and governance requirements throughout the life of the claim.
- Manage portfolio within stated authority levels in respect to settlement, abandonment, cheque authorisation, litigation.
- Adhere to diary date, correspondence action and referral timeframes.

**Important to your success - let's grow together**
- High School Certificate or equivalent (preferred)
- Experience in a Motor Recoveries role
- General knowledge of the relevant Legislation and Regulations governing the General Insurance industry, including but not limited to:

- Insurance Contracts Act 1984
- The Civil Liability ACT 2003 (PIPA)
- The Privacy Act (1998)
- General Insurers Code of Practice
- ACCC Debt Collection Guidelines
- Sound general knowledge of Road Laws and Legislation governing the states of Australia
- Demonstrated capabilities in the technical management aspects of all relevant Motor Claims Recoveries.

**Belong. Zurich is here to support you**

There are so many reasons why Zurich is a great place to be, but here are just a few:

- 5 weeks leave per year for permanent staff through our new Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing);
- Grow, and thrive in your career (we support and encourage it) with award winning training programs.
- Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role
- Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave)
- Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee - one of many local initiatives driving our contribution to ambitious global sustainability targets

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.

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