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Collection Specialist
1 week ago
**Job description**:
Our client a well-established organisation within the financial field who have had exceptional growth and have a number of opportunities for customer centric, professional and driven collection specialists to join the team.
As an early-stage collection specialist you will conduct outbound calls to customers who are 1-30 days past payment due date and use your high-level communication and problem-solving skills to provide an excellent customer experience to our client's customers who are facing hardships or changes in financial circumstances.
**Your responsibilities will include but not be limited to**:
- Provide exceptional customer service supporting customers.
- Create solutions uniquely designed for each customer, approaching each interaction with empathy and a customer centric approach.
- Asking clear questions, actively listening, and providing clear instructions to assist customers.
- Ability to manage and work to deadlines, ensuring regulatory guidelines and all legislative requirements have been met.
**Who we look for**:
- Experience in customer service and debt recovery.
- Strong written and verbal communication skills, allowing you to connect and develop rapport with customers.
- Ability to empathise, build trust and interact with customers through difficult circumstances, demonstrating resilience and adaptability.
- Confidence in navigating multiple systems while talking to a customer.
- Excellent organizational, time management and data entry skill.
You will be rewarded with:
- Opportunity to establish successful career and career advancement.
- Enjoy work from home flexibility.
- Great working environment and contribute to the company's growth.
- Full training provided in the CBD.
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