Administrative Support Officer

1 week ago

Melbourne, Australia Maddocks Full time

We are a modern Australian law firm with a leading reputation. We focus on exceptional service, operational excellence and being at the forefront of employee experience. We work closely with Australian and international businesses, organisations and governments.

**About the role**

We are currently seeking a highly organised, enthusiastic and dynamic Administrative Support Officer to support our Debt Recovery team This role will be responsible for providing a range of administrative and support services, including records management, routine correspondence, customer service duties, billing and reporting to support the effective operation of the Debt Recovery team.

Key Responsibilities:

- Prepare reports, documentation and correspondence to support information flow and inform decision making
- Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible.
- Create, maintain, and manipulate data using Excel, including pivot table creation and worksheet management.
- Refine and update process documents using Microsoft Word and Canva.
- Manage and provide support on our online portal, ensuring efficient and accurate information handling.
- Make debt recovery calls during peak periods, maintaining a professional and empathetic approach.
- Support the General Manager with various administrative tasks as required.
- Conduct monthly billing and reconciliation

**About you**
- Proven experience in an administrative, preferably in a debt recovery or finance-related field.
- Strong proficiency in Microsoft Excel (including pivot tables) and Microsoft Word.
- Basic to intermediate skills in Canva or similar graphic design tools.
- Excellent written and verbal communication skills.
- Ability to handle sensitive information discreetly and professionally.
- High level of attention to detail and accuracy.
- Capability to multi-task and manage time effectively.
- A proactive approach to problem-solving and process improvement.
- Strong financial acumen

**Why join Maddocks?**

Maddocks is simply a great place to do great work. We foster a culture of collaboration, learning and engagement where you will experience:
**A diverse and inclusive workplace**: We have been named an employer of Choice for Gender Equality by the Workforce Gender Equality Agency (WGEA) every year since 2004 along with being named a Bronze Employer at the Australian Workplace Equality Index's 2022 LGBTQ Inclusion Awards. We promote diversity internally through our Maddocks Women, Maddocks CALD and Maddocks Pride groups.

**Career Development**: Learn and develop through structured learning and development programs at each stage of your career and study support programs.

**Community involvement**: give back to the communities in which we operate through our thriving pro bono and grants programs and staff volunteering initiatives.

**Work flexibly**: work in a hybrid way with part of your week in the office and support to set up your home office.

**Wellbeing & Benefits**: access to up to 20 weeks paid parental leave, discounted gym memberships & health insurance, salary continuance insurance, Employee Assistance Program and parents and carers wellbeing programs.

Our people are our greatest advocates and we believe this is a result of our inclusive culture and focus on complex and interesting work.

**Ready for your next career move? Make your Move to Maddocks

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