Application Support Specialist

1 month ago


Sydney, New South Wales, Australia Macquarie Full time
About the Role

We are seeking a highly skilled Application Support Engineer to join our Banking and Financial Services technology team. As a key member of our team, you will play a critical role in delivering an exceptional support experience to our customers.

You will work closely with our customers to resolve their technical issues through support tickets, leveraging your strong troubleshooting skills and knowledge of Java, Containers, Cloud Platforms, micro-services, APIs, SQL and NoSQL Databases, Event Streaming, Data Analytics, Test Driven Development, Continuous Delivery and Site Reliability Engineering tools.

Key Responsibilities
  • Provide exceptional support to customers through timely and effective resolution of technical issues.
  • Collaborate with cross-functional teams to identify and resolve complex technical issues.
  • Develop and maintain a deep understanding of our cloud-based technologies and tools.
  • Stay up-to-date with industry trends and emerging technologies to ensure our customers receive the best possible support.
  • Work collaboratively with our customers to understand their technical requirements and provide tailored solutions.
Requirements
  • Previous technical support experience and strong troubleshooting skills.
  • Excellent call logging and communication skills.
  • Knowledge of Java/J2ee and exposure to cloud-based technologies – prior experience on AWS or GCP is a bonus.
  • Experience with data integration and/or manipulation projects.
  • Proven ability in application debugging using Sumo Logic (or equivalent).
  • Ability to work on a roster-based schedule.
  • Demonstrate a working knowledge of Internet and Networking concepts, protocols, and hardware.
  • IT qualifications will be highly regarded (i.e., CCNA, MCSA, IT degree/diploma).
About Us

Macquarie is a global financial services group operating in 34 markets and with 55 years of unbroken profitability. We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity.

If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.



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