Application Support Specialist

2 weeks ago


Sydney, New South Wales, Australia abc Full time

About the Role

The ABC is seeking an experienced Application Support Administrator to join its Corporate Applications Team in Ultimo, Sydney. As a key member of the team, you will be responsible for providing comprehensive maintenance and support of essential ABC applications, including the UKG Workforce Management system.

Key Responsibilities

  • Work closely with business and technical stakeholders to support and enable operational processes, controls, and integrity of data.
  • Act as technical point of contact through the incident management process and escalate to appropriate teams and vendors as required.
  • Troubleshoot complex second-level support incidents and problems, providing workarounds where applicable.

About You

We're looking for someone with workforce management system knowledge and experience in a complex technical environment within a large organisation. You should be proactive, have a talent for adapting to new technologies, and be able to suggest improvements. You'll have analysis, problem-solving, and organisational skills, with the ability to work to tight deadlines with accuracy.

What We Offer

  • 15.4% ABC Nominated super.
  • Paid parental, carer's, and supporting partner leave.
  • Salary packaging.
  • ABC Mentoring.

About ABC Product & Technology

The Product & Technology division is responsible for delivering the technology and services that enable the ABC to fulfil its creative, strategic, and business goals. The scope of activities and responsibilities of the P&T division range from keeping ABC programs and services on-air and on-line, to delivering on key projects, as well as assisting in setting the technology strategy and architecture for the ABC.



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