Ricoh Imaging Europe Field Service Professional
1 day ago
Company Overview:
Ricoh Imaging Europe is a leading provider of innovative imaging solutions.
Salary:
We offer a competitive salary range of €45,000 - €60,000 per annum.
Job Description:
This role involves delivering quality work for scheduled pre- and post-sales support to our customers via logged Service Orders. Key responsibilities include completing on-site and remote hardware and software installations, providing end-user training on our hardware and software solutions, performing troubleshooting diagnostics of software issues, and utilising the Phone/Remote/Onsite Support process to resolve problems efficiently.
Required Skills and Qualifications:
- Experience in resolving high-pressure technical situations would be considered highly desirable.
- Current driver's license and willingness to obtain WWCC.
- Ability to work alone in a client site, or as part of a team.
- Strong Client Focus.
- Professional attitude.
- Proactive identification and management of any potential technical issues.
- Experience in the IT and Print copier industry would be highly regarded.
Benefits:
- Paid Parental Leave.
- Purchased Leave Scheme.
- Participation in our RedE recognition program.
- Free income protection cover.
- Wellness program.
- Novated leasing.
To Succeed in This Role:
To excel in this position, you will need to have an advanced level of knowledge on Ricoh products and solutions through Personal Development Plan (PDP). A strong technical aptitude and ability to work independently are essential. We also value candidates with experience in the IT and Print copier industry.
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