Ricoh Imaging Europe Field Service Professional

1 day ago


Kobble Creek, Australia Ricoh Imaging Europe Full time

Company Overview:

Ricoh Imaging Europe is a leading provider of innovative imaging solutions.

Salary:

We offer a competitive salary range of €45,000 - €60,000 per annum.

Job Description:

This role involves delivering quality work for scheduled pre- and post-sales support to our customers via logged Service Orders. Key responsibilities include completing on-site and remote hardware and software installations, providing end-user training on our hardware and software solutions, performing troubleshooting diagnostics of software issues, and utilising the Phone/Remote/Onsite Support process to resolve problems efficiently.

Required Skills and Qualifications:

  • Experience in resolving high-pressure technical situations would be considered highly desirable.
  • Current driver's license and willingness to obtain WWCC.
  • Ability to work alone in a client site, or as part of a team.
  • Strong Client Focus.
  • Professional attitude.
  • Proactive identification and management of any potential technical issues.
  • Experience in the IT and Print copier industry would be highly regarded.

Benefits:

  • Paid Parental Leave.
  • Purchased Leave Scheme.
  • Participation in our RedE recognition program.
  • Free income protection cover.
  • Wellness program.
  • Novated leasing.

To Succeed in This Role:

To excel in this position, you will need to have an advanced level of knowledge on Ricoh products and solutions through Personal Development Plan (PDP). A strong technical aptitude and ability to work independently are essential. We also value candidates with experience in the IT and Print copier industry.



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